GoHealth Urgent Care is Hiring a Lead Accounts Receivable Specialist Near Atlanta, GA
Description
Position at GoHealth Urgent Care
JOB SUMMARY This position will oversee the AR associates assigned to this insurance carrier group. The Team Lead will also work carriers as assigned. This includes the timely review of insurance denials and recommendations for bad-debt and adjustments to the manager. JOB REQUIREMENTS Education
High School Diploma or GED required
Bachelor's degree in Business Administration or related field preferred
Work Experience
3 years of Healthcare experience required
1 year of progressive management experience preferred
Additional Knowledge, Skills, and Abilities Required •Strong knowledge of the Accounts Receivable process
Excellent phone, communication, organizational skills, computer skills, and mathematical skills
Ability to maintain patient confidentiality
Strong knowledge of processes and understanding of practice management system
Additional Knowledge, Skills, and Abilities Preferred
Epic or eClinicalWorks experience
Experience with Microsoft Excel and Word
ESSENTIAL FUNCTIONS Essential functions are those tasks, duties and responsibilities that comprise the means of accomplishing the job's purpose and objectives. Essential functions are critical or fundamental to the performance of the job. They are the major functions for which the person in the job is held accountable. Following are the essential functions of the job.
Maintain Daily communication with direct reports.
Maintain a high-level customer service approach to working with Accounts Receivable Specialists, payors, and centers
Establish and maintain a high-level customer service approach to working with all patients and business partners
Daily coordination of the assigned AR associates working on outstanding insurance
Monitoring assigned carrier groups to achieve AR metrics
Timely re-filing and working on denials in conjunction with the coding department
Identify any denial trends and educational opportunities
Manage the On-Boarding process for new employees.
Complete employee work function setups including IT, phone, supplies, compliance training, and time clock
Quarterly performance log review of AR specialists and Annual Performance Appraisal of AR Specialists
Required knowledge, skills and ability: Customer service skills:
Ability to represent the Department in a professional manner when interacting with patients, guests, physicians and their staff
Ability to handle service issues professionally
Ability to follow through with customers
Communication Skills:
Ability to communicate effectively to patients about their medical conditions and the financial aspects of their care.
Ability to communicate effectively to patients, centers, and staff regarding departmental policy
Keyboard skills:
Ability to type proficiently
Teamwork:
Ability to function effectively as an extension of the Center
Be flexible and open-minded in thought processes
Maintain focus under pressure
Share relevant information with other team members
Medical Terminology & Insurance
Ability to understand basic medical terminology
Ability to calculate deductible and co-insurance correctly
Ability to read and understand carrier Explanation of Benefits
All other duties as assigned. Note: This job description is not inclusive of all the duties of the position. You may be asked by leaders to perform other duties. Management reserves the right to revise this position description at any time.