You have a clear vision of where your career can go. And we have the leadership to help you get there. At CNA, we strive to create a culture in which people know they matter and are part of something important, ensuring the abilities of all employees are used to their fullest potential. CNA seeks to offer a comprehensive and competitive benefits package to our employees that helps them — and their family members — achieve their physical, financial, emotional and social wellbeing goals. For a detailed look at CNA’s benefits, check out our Candidate Guide. JOB DESCRIPTION: Job Summary Completes a broad variety of tasks including: pro-active calendar management and prioritization; coordinate travel arrangements; complete expense reports; organize and prepare for meetings including gathering documents and arranging logistics; draft, review and send communications; interact with others and resolve issues which may be sensitive and confidential in nature; act as liaison between management and other business units; prepare presentations and reports using MS Office Suite (primarily Excel and PowerPoint); and general office management (new hire set up, order/maintain office supplies & equipment). The ideal candidate will possess strong organizational and communication skills with ability to successfully interact across a broad range of individuals including members of Senior Management both internal and external. Expertise in the Microsoft office suite (Outlook, Word, Excel, and PowerPoint) is required. Previous insurance or financial services industry experience is desirable. Essential Duties & Responsibilities Performs a combination of duties in accordance with departmental guidelines: 1. Assists management in the coordination of organizational administration activities which may include but would not be limited to performance reviews, cost center updates, customer issues, industry conferences and team meetings. 2. Within scope of authority, resolves problems and issues independently and proactively. 3. Drafts, prepares and distributes correspondence, memos, and other documents and reports, which require the use of office technologies and software applications. 4. Collaborates with internal and external contacts regarding business unit administration matters. 5. Schedules and coordinates meetings, conferences, travel arrangements and maintains group and manager's business calendar. 6. Acting with a sense of urgency, prepares, processes and submits reports, which may include timekeeping and other payroll/business operations processes; may train staff or management on timekeeping and other administrative tools and processes. 7. Conducts research on assigned topics and summarizes information. 8. May establish and maintain official documents and records in appropriate files. 9. May assist management in special projects. 10. May attend meetings, seminars etc. and records notes or provides information as needed. 11. May back up other Administrative Assistants and may provide administrative assistance to other functional areas and office locations. May perform additional duties as assigned. Reporting Relationship Typically Supervisor or above Skills, Knowledge & Abilities 1. Excellent written and verbal communication skills including professional phone etiquette. 2. Excellent interpersonal skills with the ability to effectively interact with internal and external business partners and staff at all levels. 3. Strong computer skills including Microsoft Office suite and other business related software systems. 4. Excellent organizational and time management skills including ability to prioritize and coordinate multiple tasks, as well as anticipate business needs. 5. Overall general knowledge of the insurance industry and the business units. 6. Strong analytic skills. 7. Ability to independently navigate the complexities of a matrix organization. 8. Ability to handle highly sensitive and confidential information while exercising professionalism and discretion. Education & Experience 1. Some college with course work in Marketing, Business, Accounting, etc. desirable. 2. Typically a minimum four years strong administrative experience with insurance industry experience strongly preferred. #LI-KC1 #LI-Hybrid CNA is committed to providing reasonable accommodations to qualified individuals with disabilities in the recruitment process. To request an accommodation, please contact leaveadministration@cna.com. At CNA, we are focused on success, individually and collectively. We pride ourselves on promoting a culture that challenges and engages people. We strive to connect people, departments and business areas, to function as a team, and to serve our customers and communities with professionalism and respect. Our dedication to employee engagement, continuous learning and the open exchange of ideas is the cornerstone of our business. These ideals, combined with our focus on the customer, enable us to explore new market opportunities and build on our success. Our values, culture and financial strength are what differentiates us from other employers and make CNA the place you want to work. CNA is committed to fostering a diverse and inclusive culture grounded in equity that supports our organization, clients, and communities by prioritizing talent and programs that represent our current environment and empower all employees and partners to be active allies and advocates for equality. Globally, our Employee Resource Groups — Advocacy for Visible & Invisible Disabilities (AVID), Asian Professionals for Excellence (APEX), Empowering Black Professionals (EBP), Generational Perspectives (GP), Organization of Hispanics and Latine Americanos (¡OHLA!), Pride, Women Impacting Leadership (WIL) and Veterans — make CNA, and our communities, even stronger. At CNA, we have a long standing commitment to the diverse communities in which we live and work. We actively make a difference for the greater good through partnerships, sustainability, initiatives, and working together for a better tomorrow. Corporate Social Responsibility is not one person, or one department, it's the entire enterprise coming together to make the world a better place.