As an Account Manager you will be maintaining the post-sales relationship with our Partners and act as a ConnectWise advisor. In this role you will be working closely with our Partner Sales Executive and Partner Success Teams to ensure the primary focus is assisting in the expansion and diversification of our Partners product service offering and utilization. This is a great opportunity for someone who enjoys working closely with both their Colleagues and their Clients! The in office expectation is at least 3 days/week. 

What You'll Do:

•  Provides support to the partners with a high attention to detail
• Researches, analyzes, and documents findings
• May coach and review the work of other team members
• Manages and supports a pre-defined list of accounts, catering specifically to growth partners
• Focuses on outbound, proactive calls to cultivate additional business within the partner base
• Works in collaboration with other sellers within ConnectWise to maximize account coverage and success 
  of the business through a sell through approach
• Maintains regular contact with several contacts at each Partner, learning more about Partner’s objectives, 
  struggles and growth projections to increase product breadth
• Meets pre-determined sales objectives based on quota attainment and business activity
• Works in collaboration with departments to answer partners questions and resolve partner issues in a 
  timely manner
• Identifies sales qualified opportunities to build expansion pipeline for the Sales teams
• Conducts quarterly business reviews with partners to learn more about partner’s objectives, struggles,
  and growth projections to increase product breadth and partner satisfaction
• Proactively manages renewal notifications and works to ensure partners continue to renew agreements
• Uses forecast methodology to accurately manage existing pipeline
• Ensures NPS/CSAT satisfaction results

Why ConnectWise:

• Recognized as a Top Work Place in 2023
• Diverse Employer Award for 2024
• Very collaborative work environment
• Company Paid Benefits
• Mental Health Advocate
• Masters Assistance Program
• Career Development and Growth Opportunities

Working Conditions:

• 3 days in our Sydney, Australia Office/ 2 days remote per week