7 Service Desk Technician (C) Jobs in Walnut Creek, CA
Connection is Hiring a Service Desk Technician (C) Near Walnut Creek, CA
This contract role will be onsite, and the company works 35-hour work weeks (7am-3pm PST or 8am-4pm PST).
- Field incoming help requests from customers in a courteous and personable manner, setting priorities and escalating to an appropriate resource when necessary.
- Build rapport and elicit problem details from customers.
- Record, track, and document the support request problem-solving process, including customer information, all decisions made, and actions taken, through to final resolution. Use all resources necessary to aid in problem resolution, including vendors’ software updates, drivers, online knowledge resources, and internal resources.
- Identify and learn appropriate software and hardware used by the company.
- Perform hands-on fixes at the desktop/laptop level, including installing and upgrading software, installing hardware, and configuring systems and applications.
- Participate in baseline software image creation, evaluation, and deployment.
- Perform preventative maintenance, including checking and cleaning of workstations, printers, and peripherals
- Test fixes to ensure problem has been adequately resolved.
- Perform post-resolution follow-ups to service requests.
- Evaluate documented resolutions and analyze trends for ways to prevent future problems.
- Develop discussion posts and videos in a self-help knowledge base as needed.
- Perform on-site analysis, diagnosis, and resolution of complex desktop problems for customers, and recommend and implement corrective solutions, including off-site repair.
- Assess the need for hardware component upgrades, including installation.
- Collaborate with other IT Services staff to ensure efficient operation of the company’s computing environment.
- Process account provisioning, changes, and terminations.
- Maintain an inventory of all monitors, keyboards, hard drives, modems, network cards, and other components and equipment.
- Special Projects and other duties – as assigned.
- Education – High School Diploma required.
- Must communicate effectively. Strong service oriented interpersonal skills are required.
- Professional demeanor and behavior is required.
- Experience working in an office & a collaborative team environment is preferred.
- Experience with LAN/WAN/cloud environment is required.
- Experience with Hardware support (desktops, laptops, smartphones & printers) is required.
- CompTIA A certification is preferred.
- Hands-on software and hardware troubleshooting experience is preferred.
- Working knowledge of networking standards, including TCP/IP (IP4 and IPv6), DNS, and DHCP is required.
- Knowledge of applicable data privacy practices and laws required.
- Ability to research and troubleshoot a wide range of computing issues as required.
- Must be organized and able to manage time effectively, to meet deadlines.
- Must maintain a positive attitude and sense of humor!
- Work environment is indoors, sitting at a desk or standing for extended periods of time.
- Work is somewhat close to colleagues in shared cubicle and office space.
- Dexterity of hands and fingers to operate a computer keyboard, mouse, tools, and ability to handle other computer components is required. Inspection of cables in floors and ceilings at times is required.
- Lifting and transporting of objects (up to 50 lbs) such as computers and peripherals is required.
Job Summary
Contractor
Business Services
$59k-72k (estimate)
10/13/2023
05/08/2024
econnectionpr.com
ATLANTA, GA
50 - 100
Private
ELIZABETH FAIRLEIGH
$10M - $50M
Business Services
Related Companies
The job skills required for Service Desk Technician (C) include Customer Service, Service Desk, Problem Solving, Networking, Desktop Support, Analysis, etc. Having related job skills and expertise will give you an advantage when applying to be a Service Desk Technician (C). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Service Desk Technician (C). Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Service Desk Technician (C) positions, which can be used as a reference in future career path planning. As a Service Desk Technician (C), it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Service Desk Technician (C). You can explore the career advancement for a Service Desk Technician (C) below and select your interested title to get hiring information.
If you are interested in becoming a Service Desk Technician, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Service Desk Technician for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Service Desk Technician job description and responsibilities
Moreover, technicians develop and deploy solutions for all computer-related problems and take action to resolve them whenever they arise.
03/20/2022: Newark, NJ
A help desk technician responds to customer queries to provide technical assistance.
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A good help desk technician has the right balance of knowledge, communication skills, and patience.
01/19/2022: Alamogordo, NM
Service Desk Technician support technology customers via phone, online and occasionally on-site.
03/29/2022: Chattanooga, TN
Service Desk Technician need a deep understanding of computer hardware and software.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Service Desk Technician jobs
Some service desks have specialized functions
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As technology changes, so too will the role of the service desk.
03/16/2022: Bergenfield, NJ
Companies routinely hire a range of experience levels, from entry to expert, to handle their ongoing service delivery.
02/15/2022: Las Cruces, NM
As businesses grow, their need for competent help desk support will grow.
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Different businesses use different software and administration networks to accomplish help desk support, but many technical skills are transferrable.
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Step 3: View the best colleges and universities for Service Desk Technician.
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