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Customer Service
Effectively manage incoming calls from clients and debtors
Identify and assess clients’ needs to achieve satisfaction
Complete computer updates and records
Provide accurate, valid and complete information by using the right methods
Handle complaints, provide appropriate solutions and alternatives and follow up to ensure resolution
Follow communication procedures, guidelines and policies
Ability to adapt/respond to different types of callers
Requirements
Proven customer support experience
Previous call center experience a plus
Strong phone contact handling skills and active listening
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively
High school diploma or GED
Strong computer skills, including Microsoft office suite of products
Ability to learn and use new company specific software
Full Time
$31k-38k (estimate)
03/31/2023
06/27/2024
connect-one.com
Roanoke, VA
<25
The job skills required for Customer Service Representative include Customer Service, Call Center, Customer Support, Microsoft Office, Presentation, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Representative positions, which can be used as a reference in future career path planning. As a Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative. You can explore the career advancement for a Customer Service Representative below and select your interested title to get hiring information.