Customer Service. Effectively manage incoming calls from clients and debtors. Identify and assess clients’ needs to achieve satisfaction. Complete computer updates and records. Provide accurate, valid and complete information by using the right methods. Handle complaints, provide appropriate solutions and alternatives and follow up to ensure resolution. Follow communication procedures, guidelines and policies. Ability to adapt/respond to differen...
The role of a Lot Attendant is a very important part in the overall repossession process. When the vehicle is repossessed, it will be brought to the lot by the repossession field agent. The Lot Attendant will be responsible for the following areas. Review your current Lot inventory Inspect lot and vehicles to see if anything is out of place or tampered with. Inspect property area to see everything is in order. It is the lot attendant’s responsib...
