Customer Service

Effectively manage incoming calls from clients and debtors

Identify and assess clients’ needs to achieve satisfaction

Complete computer updates and records

Provide accurate, valid and complete information by using the right methods

Handle complaints, provide appropriate solutions and alternatives and follow up to ensure resolution

Follow communication procedures, guidelines and policies

Ability to adapt/respond to different types of callers

Requirements

Proven customer support experience

Previous call center experience a plus

Strong phone contact handling skills and active listening

Excellent communication and presentation skills

Ability to multi-task, prioritize, and manage time effectively

High school diploma or GED

Strong computer skills, including Microsoft office suite of products

Ability to learn and use new company specific software