Vice President, Customer Success

About the Company

Prominent healthcare provider serving the local community

Industry
Hospital & Health Care

Type
Privately Held, VC-backed

Founded
2020

Employees
11-50

Funding
$76-$100 million

Categories

• Health Care
• Healthcare
• Medical Care
• Ambulatory Services
• Ambulance
• Computer Programming
• Software
• Professional Services
• Computers
• Health Diagnostics
• Personal Health
• Primary and Urgent Care

About the Role

The Company is seeking a Vice President of Customer Success to lead a team of Relationship Managers in engaging with physician practices and health systems in a value-based care context. The successful candidate will be responsible for driving strategy to ensure customer performance, satisfaction, and retention. This role involves owning the quality assurance strategy for developing relationships, serving as the primary point of escalation for the Customer Success team, and overseeing the enablement of program and product fluency. The VP of Customer Success will also be accountable for driving superior program and product performance across all assigned customers and maintaining a best-in-class Net Promoter Score.Applicants should have a Bachelor's degree or equivalent work experience, with at least 10 years in a high-performing healthcare customer service environment. Experience in clinical transformation, improving clinical quality, network contracting and development, or other relevant provider-facing fields is a big plus. The role requires a track record of scaling a team and service capability, as well as experience in leveraging outcome measurements to drive efficiency. The VP will work closely with the Product, Data Science, Performance Operations, and Clinical Operations teams to develop strategies based on performance analysis of customers and implement performance improvement initiatives. The position is remote, but in-person engagement with customers is critical, and some travel is required.

Hiring Manager Title
Chief Product Officer

Travel Percent
25%

Functions

• Operations