We are seeking a highly organized and personable individual to join our retail team here at Taj Alliance. As a Retail Customer Service Representative, you will be trained from the ground up on all aspects of our client accounts, products, services, and home improvement initiatives. By directly communicating with customers on a daily basis, you will be an integral part of our client’s home improvement campaign initiatives by demonstrating product knowledge, customer service, support, and the ability to escalate all necessary information to upper management.

Here at Taj Alliance, we prioritize growth and development both personally and professionally. By prioritizing the well-being of our own team on a daily basis, we not only have great camaraderie, but we are also able to ensure our client’s goals are met. As a Retail Customer Service Representative, you will learn the ins and outs of client management, representation, compliance, and customer acquisition. By analyzing trends, both local and national, the Retail Customer Service Representative will be able to best assist customers in taking advantage of our client’s services.

The Retail Customer Service RepresentativeAre:

• Increase customer retention by delivering consistently high levels of customer service
• Learn the client’s mission and services through in-depth, one on one training, zoom webinars, and client meetings
• Welcome customers with a friendly face and warm demeanor
• Provide excellent advice to customer when concerns or questions arise
• Utilize customer service and negotiation strategies to optimize our client’s mission best
• Communicate directly with upper management both internally and at various community events
• Personalize customer service for each interaction by building rapport and actively listening to their needs
• Present yourself in a well-mannered professional light at all times when iterating with customers or clients

Retail Customer Service Representative Requirements:

• Enjoys making conversations and loves to leave a lasting impression on our customers
• The ability to build trusting relationships
• Reliable and self sufficient
• Excited by working to targets, deadlines and achieving great results
• Outgoing personality who gets enjoyment from being part of a dynamic team
• Ability to adapt easily to change positively
• Highschool Diploma or GED
• Background in Client Services, Retail, Customer Service or similar roles

Job Type: Full-time

Pay: $16.00 - $23.00 per hour

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Work setting:

• In-person

Work Location: In person