The Director of Clinic Operations will be responsible for providing and contributing to the company’s mission, vision, and values by planning, developing, organizing, and implementing the day-to-day function of the facility, its programs, and activities to ensure efficiency, compliance, and patient satisfaction.

Key Responsibilities:

• Oversee the daily workflow of the Practice Managers, Front Desk Supervisors and Staff, Medical Assistants, and Prior Authorization Specialists.
• Manage staffing to ensure optimal operation of the practice. Maintain appropriate staff-to-patient ratios.
• Monitor Practice Manager schedules and PTO requests.
• Direct Practice Managers regarding maintenance of office equipment including cleaning, maintenance, and repairs.
• Maintain vendor records and contracts for facility and store on SharePoint.
• Ensure that end-of-day reports and end-of-week reports are completed for each office promptly.
• Create and review Key Performance Indicators (KPI) for front desk staff.
• Oversee and review front desk management of petty cash funds.
• Manage orders and inventory for each office.
• Collaborate with Human Resources on interviews, hiring, and training of new staff in accordance with HR guidelines.
• Work with HR and Practice Managers on disciplinary action, coaching, counseling, and termination of employees in accordance with company policies.
• Develop Key Performance Indicators (KPI) for each direct report and for their respective departments.
• Develop and implement procedures to improve productivity and efficiency as needed to achieve KPIs.
• Track licensure requirements for Medical Assistants.
• Create Standard Operating Procedures for each department as needed.
• Collaborate with HR to evaluate the performance of the team, and conduct verbal and written performance evaluations after 90 days, and annually for direct reports as specified.
• Address issues raised by Practice Managers and seek out appropriate leaders or partners to solve problems and improve processes.
• Conduct regular weekly meetings with Practice Managers, keep minutes and upload them to SharePoint file, and provide updates to the Vice President of Clinical Operations.
• Interact with patients as needed to resolve complaints in accordance with organizational mission, vision, values, policies, and procedures.
• Work with Finance to develop a budget and ensure compliance in all satellite offices.
• Collaborate with leadership to develop business strategies and patient services.
• Partner with Managers of all offices and departments to implement policies and procedures that align for continuity.
• Perform other related duties as assigned.

Personal Attributes:

• Exceptional leadership and interpersonal skills.

• Strong problem-solving and analytical abilities.

• Excellent communication and customer service skills.

• Ability to adapt to changing priorities and a fast-paced environment.

• Ethical and professional conduct in handling sensitive patient information.

Benefits:

• Competitive salary and benefits package.

• Opportunities for professional development and growth.

• Contribution to improving healthcare quality and patient safety.

• Collaborative and supportive work environment.

Experience:

• 5 years' experience in Medical Office Management, Healthcare Management or experience as a Practice Administrator.
• Leadership or management experience in physician practice is highly preferred.
• Working knowledge of medical terminology is required.
• Medical office billing experience is an asset.
• Proficiency with EMR systems and software applications, including Microsoft Office Suite.
• Proven ability to contribute to the growth and success of a rapidly growing organization.
• Excellent written and oral communication skills.
• Excellent organizational skills and attention to detail.
• Extensive knowledge of Office/Practice Management procedures.
• Excellent interpersonal and customer service skills.
• Excellent time management skills with a proven ability to meet deadlines.

Job Type: Full-time

Pay: $85,000.00 - $125,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Medical specialties:

• Psychiatry

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: In person