As a Security Service Technician, you’ll work under the guidance of the Service Delivery Program Manager, dedicated to providing expert troubleshooting, maintenance, and repair services for low-voltage systems. These systems include, but are not limited to, networking infrastructure, surveillance cameras, servers, NVRs, access control systems, and audio-visual technologies. The role demands a proactive approach, with individuals expected to operate independently, making informed decisions in the field while also ensuring the highest standards of customer service. The ideal candidate will act as an effective intermediary, ensuring seamless communication and service delivery to our top-tier clients.

Responsibilities:

• Conduct safety evaluations and adhere to safe working practices.
• Deliver exceptional customer service, upholding the highest standards of service excellence.
• Complete service orders with a focus on quality assurance and safety compliance.
• Demonstrate autonomy and decision-making capabilities in the field.
• Provide comprehensive troubleshooting, service, and repair of low-voltage systems across various commercial and enterprise settings.
• Ensure all repairs are tested and aligned with company policies and standards.
• Document all service activities, including notes, photographs, and communications, in a timely and detailed manner.
• Participate in an on-call rotation for emergency service after hours.
• Maintain company vehicle in accordance with company guidelines.
• Uphold a professional image and demeanor at all times.
• Offer feedback for service improvement and communicate scheduling concerns effectively.
• Perform additional on-site services as needed.

Qualifications:

• Minimum 2 years of experience in surveillance systems, access control, or related fields.
• Strong background in physical security hardware is preferred.
• Proficiency with testing equipment such as Fluke testers, meters, and OTDRs.
• Familiarity with industry-standard tools and equipment.
• Exceptional mechanical, troubleshooting, and problem-solving skills.
• Understanding of relay logic and troubleshooting methodologies.
• Certifications or training in Genetec, Software House, Lenel, Feenics, Milestone, Avigilon, Crestron are preferred.
• First-Aid, CPR, and OSHA 10 certifications are advantageous.

Requirements:

• Availability for overtime and on-call duties to support 24/7 client needs and emergencies.
• Willingness to travel within the Phoenix, AZ area, with travel comprising at least 60% of the role.
• Competency in computer use and communication in English.
• Valid driver's license and adherence to the company's Fleet Safety Program.
• Ability to meet the physical demands of the role, including lifting, climbing, and working in varied environments.
• Commitment to a drug-free, safety-focused work ethic.

Compensation & Benefits:

• Hourly rate: Competitive pay ranging from $27 to $42, based on experience and qualifications.
• Company Vehicle: A company vehicle is provided for business use, ensuring you have reliable transportation for service calls and project sites.
• Health Insurance: Comprehensive medical, dental, and vision coverage to meet a wide range of healthcare needs, ensuring you and your family stay healthy.
• Life Insurance: A robust life insurance policy to offer peace of mind for you and your loved ones, ensuring financial security in unexpected situations.
• Retirement Savings: We support your future financial security through a retirement savings plan, encouraging you to save and invest with company contributions to help grow your retirement nest egg.
• Paid Time Off (PTO): Generous paid time off policy, including vacation days, sick days, and holidays, allowing you to rest and recharge.

Why Join Us?

We are a leading technology services provider specializing in low-voltage solutions, serving a wide range of sectors. Our focus on innovation, quality, and customer satisfaction has been the cornerstone of our success for over 25 years. Join us for an opportunity to grow your career in a dynamic company committed to excellence and employee development.

Job Type: Full-time

Pay: $27.00 - $42.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• On call
• Overtime

Application Question(s):

• Do you have experience working with Genetec, Software House, Lenel, Feenics, Milestone, Avigilon, Crestron?
• Do you hold any brand-specific certifications? If so, which do you hold?
• Do you have experience working in Data Centers, fulfillment centers or distribution centers?

Experience:

• CCTV, Access Control, AV and other low voltage systems: 2 years (Required)

License/Certification:

• Driver's License (Required)

Ability to Relocate:

• Phoenix, AZ: Relocate before starting work (Required)

Willingness to travel:

• 25% (Required)

Work Location: In person