75 Customer Service Representative Jobs in Stockton, CA
ComputerCare is Hiring a Customer Service Representative Near Stockton, CA
Essential Duties
- Perform customer service admin duties to facilitate repair process, such as checking in computers, iPhones and tablets, opening service tickets, verifying warranty information, communicating with technicians, and providing detailed instructions to customers about the repair process.
- Interact with customers via telephone and email to provide support and information on products or services, acting with the company's core values in the forefront.
- Deliver exceptionally professional customer service to our customers, operating with a continued high level of excellence, encompassing the company's core values.
- Ability to lift 25-50 lbs or more on a daily basis.
- Collect and enter work orders for new incoming service tickets, updating work order status as they move through the workflow.
- Assist customers with questions and concerns, if unable to fully resolve the issue, partner with appropriate team members.
- Engage with vendors, customers, and team members with a positive attitude, aligning with the company's core values.
- Ensure that appropriate actions are taken to resolve customer's problems and concerns effectively and efficiently.
- Maintain customer accurate data and records of customer interactions with details of inquiries, complaints, or comments through internal systems.
- Work cross functionally with other departments, offering support and advocating on behalf of the customer.
- Take ownership of the cycle count discrepancies, researching and providing information to the appropriate team members.
- Work closely and cross collaborate with technicians from the Hardware Repair and IT Asset Management teams to meet the customer's needs, providing support where needed.
- Monitor reporting to ensure that service requests are efficiently resolved within the SLA (Service Level Agreement).
- Perform other duties and analysis as required by leadership.
- 1-2 years customer service/retail experience
- 1-2 years of experience with a ticketing system or customer management system
- Proficiency with Google Suite and Microsoft Office
- Excellent communication skills, both verbal and written
- Proven strong problem solving, analytical, and critical thinking skills
- Ability to prioritize tasks in a high volume environment
- Previous experience with GSX a plus
Come Join us at ComputerCare!
Job Summary
Full Time
$39k-49k (estimate)
06/12/2024
06/30/2024
computercare.net
SEATTLE, WA
<25
2004
Private
GEORGE RITTENBURG
$10M - $50M
Consumer Services
Related Companies
The following is the career advancement route for Customer Service Representative positions, which can be used as a reference in future career path planning. As a Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative. You can explore the career advancement for a Customer Service Representative below and select your interested title to get hiring information.
