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We are looking for an efficient and skilled Customer Service Representative for our call center. As a Customer Service Representative, your job is to provide excellent customer support to our clients. You will act as a liaison between our company and the clients. You will be required to respond to customers’ queries and resolve them as soon as possible. Your aim should be to maintain cordial relations with our customers. As you will be in direct contact with our clients, you should have clear knowledge about products and their functions.
Update and maintain customer information in the database.
Understand the kind of services we offer during the job training.
Provide customers with all the information that they require.
Keep track of customer accounts by recording their account information and the issues they have reported.
Handle customer complaints actively and ensure its resolution on time.
Take orders and calculate the charges by processing customers’ information.
Answer customer questions and maintain healthy relationships with the customers.
Review customer accounts for any changes.
Maintain a record of all the tasks undertaken and submit it to the higher management.
2 years of experience as a Customer Service rep
Excellent knowledge about CRM Softwares like Zoho, Zendesk, etc.
Knowledge of social media will be an added benefit.
Ability to provide results under pressure.
Excellent communication and interpersonal skills.
Good problem-solving skills.
Full Time
Business Services
$41k-52k (estimate)
05/23/2023
05/10/2024
hollowayconsulting.net
Arlington, VT
<25
Business Services
The job skills required for Customer Service Specialist ( Remote ) include Customer Service, Problem Solving, Customer Support, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Specialist ( Remote ). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Specialist ( Remote ). Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Specialist ( Remote ) positions, which can be used as a reference in future career path planning. As a Customer Service Specialist ( Remote ), it can be promoted into senior positions as a Customer Service Team Leader that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Specialist ( Remote ). You can explore the career advancement for a Customer Service Specialist ( Remote ) below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Specialist job description and responsibilities
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Specialist jobs
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Step 3: View the best colleges and universities for Customer Service Specialist.