Complete Coverage Insurance Agency is hiring a customer service representative to their growing team.

Benefits for the Insurance Customer Service Representative:

· Competitive base salary (based on experience)

· Monthly bonus incentive based on individual/agency performance

· Paid time off - personal time and holidays

· Training/coaching provided

Qualifications for the Insurance Customer Service Representative:

· Property & Casualty license is preferred, ability to obtain licensing within 60 days of offer date is required

· At least 1 year of customer service/client-facing experience is highly preferred

· Strong phone contact handling skills and active listening

· Strong attention to detail

· Excellent analytical skills

· Works well in a fast paced environment

· Very strong interpersonal communication skills

Responsibilities for the Insurance Customer Service Representative:

· Effectively manage large amounts of incoming calls

· Identify and assess customers' needs to achieve satisfaction

· Build sustainable relationships of trust through open and interactive communication

· Provide accurate, valid and complete information by using the right methods/tools

· Handle complaints, provide appropriate solutions and alternatives within the time limits and follow-up to ensure resolution

· Keep records of customer interactions, process customer accounts and file documents

· Take the extra mile to engage customers

Job Type: Full-time

Salary: $45,000.00 - $60,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Paid time off
• Profit sharing

Schedule:

• 8 hour shift-8AM-5PM
• Monday to Friday

Supplemental pay types:

• Bonus pay
• Commission pay

Education:

• High school or equivalent

License/Certification:

• Property and Casualty License (Required)

Work Location: One location

Job Type: Full-time

Pay: $45,000.00 - $60,000.00 per year

Benefits:

• 401(k)
• Paid time off

Supplemental pay types:

• Bonus opportunities
• Commission pay

Weekly day range:

• Monday to Friday
• No weekends

Work setting:

• In-person
• Office

Education:

• High school or equivalent (Required)

Experience:

• Phone etiquette: 1 year (Required)
• Customer service: 3 years (Required)
• Analysis skills: 3 years (Preferred)

License/Certification:

• Property & Casualty License (Required)

Work Location: In person