Are you a tech-savvy problem solver with a passion for providing exceptional support to your team? Are you eager to join a dynamic group where you can play a vital role and help drive the success of our clients? If so, we're excited to hear from you!

Who we are:

Compex is the nation’s leading record retrieval provider. We serve thousands of law firms and the largest insurance carriers to provide record retrieval, record summarization, IME interface, and deposition reporting solutions that reduce cost and cycle time. We empower our clients to make faster, more informed decisions by streamlining across claims, legal, and third parties. We emphasize innovation, world-class delivery and leading-edge thinking as a competitive advantage in delivering solutions to our clients and markets. We are on a strong continued growth trajectory and advancing our technology strategy is key to our future success.

This position will help us with:

• Managing and resolving helpdesk tickets, ensuring that resolutions are consistent with standards.
• Providing solutions and advice on technical issues.
• Creating, updating, and maintaining technical documentation.
• Using feedback from customers to improve problem solving techniques and customer service.
• Troubleshooting and repairing hardware and software problems related to PCs, laptops, phones, scanners, and printers.
• Providing support for in-office, mobile and remote user enterprise IT needs.

What you should have:

• 3 years of relevant experience in technical support.
• Bachelor’s degree in computer science or related field preferred.

What we offer:

• Paid Time Off
• Paid holidays
• Medical, vision, and dental benefits

Job Type: Full-time

Pay: $33.00 - $38.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Experience level:

• 3 years

Schedule:

• 8 hour shift

Work Location: In person