141 CUSTOMER EXPERIENCE MANAGER Jobs in Phoenix, AZ
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Compass Group is Hiring a CUSTOMER EXPERIENCE MANAGER Near Phoenix, AZ
As the leader in business and industry dining, Eurest is the company to join if you want a rewarding career packed with limitless opportunities. We feed the employees of the nation's largest and most-prestigious companies -- in every state and across all industries. As a member of Eurest's leadership and professional support team, you will help our 16,000 chefs, and in-unit associates excel as they deliver world-class meals in corporate cafes and executive dining rooms with on-site catering through vending innovations and more.
Our company is innovative, high performing and fast growing. Our teammates are enthusiastic, committed to quality and thrive on consistently delivering unparalleled results. And did we mention we work with exciting companies and at interesting locations? Come grow your career with Eurest.
Responsible to implement and customize Hospitality solutions for National Accounts operations, promoting outstanding customer service throughout their area of responsibility. Coordinate or facilitates training for salaried and hourly associates on customer service performance standards, processes, and initiatives to build service excellence for all customer groups - guests, clients, retail visitors, catering, and fellow associates throughout the organization. Identify and curate Hospitality Champions in each region. Leverage existing pulse surveys or customer sentiment tools / dashboards to measure impact of programs and training.
Supervises Through Subordinates: Dotted line supervision of contract level Hospitality Champions
Guest Relations and Communication Duties & Responsibilities:
- Represents company in a positive, efficient, and friendly manner in all customer and employee interactions
- Build and Implement a Guest Satisfaction Feedback Forum. Track results and report as requested
- Implement Cafe surveys and apply the client approved system to improve Guest Communication, Complete Surveys, and various communication forms
- Encourage and build a culture of hospitality while ensuring trackable programming is conducted in units weekly
- Events coordinated daily for guest and vendor(local) engagement
- Coordinate Associate Recognition Programs, Contests, and HERO Awards
- Can encourage others while growing team participation in Nudge
- Initiate programs -Mystery Shopper/E Connect-Track results
- Support and improve recruiting process for key hospitality/ key customer facing positions specifically to identify hospitality skill of candidates while building a truly diverse and inclusive team.
- Drive desired hospitality outcomes through various platforms (Nudge and/ or contract specific communication protocol), Facilitate Hospitality Communication on a regular cadence
- Facilitate distribution of customer sentiment data; driving recommendations, solutions, and desired results
- Implement Elev8 Hospitality platform
Preferred Qualifications:
- 1-3 years communication and training experience that required day-to-day interaction with customers, problem solving and training program/communications-package development
- Must have proven familiarity with curriculum development tailored to a foodservice/retail environment
- Excellent presentation, facilitation, and training skills
- Outstanding interpersonal and time management skills and the ability to coordinate multiple tasks and high workload-must be able to adapt to frequent change
- Bi-Lingual English/Spanish a plus
Apply to Eurest today!
Eurest is a member of Compass Group USA
Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance
Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply.
Eurest maintains a drug-free workplace.
Applications are accepted on an ongoing basis.
Associates at Eurest are offered many fantastic benefits.
- Medical
- Dental
- Vision
- Life Insurance/ AD
- Disability Insurance
- Retirement Plan
- Paid Time Off
- Holiday Time Off (varies by site/state)
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
Job Summary
Full Time
Retail
$56k-79k (estimate)
03/04/2024
04/17/2024
SPARTANBURG, SC
25 - 50
2016
<$5M
Retail
Related Companies
The following is the career advancement route for CUSTOMER EXPERIENCE MANAGER positions, which can be used as a reference in future career path planning. As a CUSTOMER EXPERIENCE MANAGER, it can be promoted into senior positions as a Customer Experience Senior Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary CUSTOMER EXPERIENCE MANAGER. You can explore the career advancement for a CUSTOMER EXPERIENCE MANAGER below and select your interested title to get hiring information.
If you are interested in becoming a Customer Experience Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Experience Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Experience Manager job description and responsibilities
Begins with understanding each customer and their specific need.
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Collecting customers’ feedback keeps the CEM on the right track to designing the perfect customer experience.
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They supervise the customer experience and service teams, direct and monitor their activities and train their members.
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They're also responsible for leading both the customer service and the customer experience teams.
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Businesses need to acknowledge customer feelings, which can be done through active listening, making statements and asking questions related to what the customer has said.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Experience Manager jobs
They work alongside upper management to promote retention of customers and overall positive experience with the brand.
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Customer experience managers are also responsible for overseeing the hiring and training of customer experience personnel to ensure an effective workforce.
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Measure and analyse customer feedback.
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Build and maintain strong, long-lasting customer relationships as the result of being a trusted advisor.
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Operate with understanding, utilize active listening, patience, empathy, and kindness to customers and Team Members alike.
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Step 3: View the best colleges and universities for Customer Experience Manager.
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