Community Resource Network of Florida is seeking a highly motivated, goal-oriented recruiter for a full-time position. This is a part remote, part in-office position.

Community Resource Network of Florida (CRN) is committed to helping Individuals with intellectual and developmental disabilities (I/DD) achieve their highest level of independence and live their best lives. We are the premier provider of in-home services in SW and Central Florida.

The Recruiter/ Care Coordinator will focus on the recruitment of direct support professionals (DPS) to provide in-home services based on Individual's needs, conduct required review of services with Individuals and consistent follow-ups to ensure satisfaction. The Recruiter/ Care Coordinator will be conducting interviews with potential DSP candidates on a daily basis. 

The Recruiter/ Care Coordinator is the go-to contact person and works on a team to ensure that each Individual receives the care they need in a person-centered approach. 

Please note: this position requires fluency in Spanish and English. 

ESSENTIAL FUNCTIONS

1.  Recruiting

• Recruits Direct Service Professionals (DSP) to work in a contract capacity with CRN and Individuals served. Sources and posts ads to generate Independent Contractors.
• Maintain a recruiting program to keep active pipeline of DSP contractor candidates.
• Communicate governmental requirements to potential DSP’s considering a contract agreement with CRN.
• Communicate and train DSP contractors on Electronic Visit Verification and other documentation systems used to verify services provided to Individuals.
• Attend community events, job fairs, local meeting locations to generate interest and attract potential DSPs to work in contract agreement with CRN.  

1.  Customer Service & Client Relations

•  Build relationships with Individuals/families, Waiver Support Coordinators, Agency for Persons with Disabilities (APD), Department of Children and Families, and nurse coordinators.
• Reviews and analyzes assigned Individuals' Support Plan to ensure understanding of Individual’s specific needs.
• Acts as liaison between the Individual receiving services/ their families and the DSP to ensure satisfaction. 
• Conduct intake interviews with Individuals/families to gain thorough understanding of their specific care needs.
• Handles calls from both DSP and families to address concerns and questions. 
• Consult with DSP and Individuals as needed. 
• Administration
• Retrieve and record notes regarding Individual’s concerns, medical updates or other changes to their care needs.
• Communicates updates to DSPs on processes for working in a contract capacity.
• Maintains confidentiality in all communication; specifically protecting PHI of Individuals receiving services.
• Ensure proper documentation protocol to mitigate fraudulent activity.

REQUIREMENTS

• High School diploma or equivalent, college course work preferred
• 1 year in a supervisory or management role, preferably in a health care setting.
• Min. 1-year direct customer service, via telephone or face-to-face
• Min. 6 months screening/recruiting and hiring responsibility
• Must pass Level II Background screening.
• Valid state driver’s license
• Fluency in Spanish and English required.