Description:
Summary:
The Customer Service Representative is responsible for providing customer assistance in stores by
completing sales transactions, completing returns, and processing voids for associates; administering the
Mystery Shop program and training programs; ensuring consistent application of all company and local
customer service policies; and providing training; performs all other responsibilities as directed by the
business or as assigned by management. This is a non-exempt position and typically reports to the Store
Manager / Assistant Store Manager.
Essential Functions:
•Provides customer support and handling customer inquiries
•Works directly in the unit with associates to ensure service/training compliance standards are met
•Coordinates all training of hourly staff in customer service program as well as provides hands-on
training of MIT, Brand, and OJT within the branch
•Provides feedback to managers regarding continued development of associates
•Acts as mentor to transition associate from time of hire to completion of retail training process
•Administers service excellence training in units
•Administers Mystery Shoppers Program for the branch and notifies managers of scores on a daily
and period basis
Minimum Qualifications, Knowledge, Skills, and Work Environment:
•Requires a High School diploma or general education development (GED) diploma
•Customer service and/or training experience preferred
•Requires the ability to speak, read and comprehend instructions, short correspondence and
policy documents
•Requires the ability to interact with the public and coworkers in a friendly, enthusiastic and
outgoing manner
Requirements:
Minimum Qualifications, Knowledge, Skills, and Work Environment:
•Requires a High School diploma or general education development (GED) diploma
•Customer service and/or training experience preferred
•Requires the ability to speak, read and comprehend instructions, short correspondence and
policy documents
•Requires the ability to interact with the public and coworkers in a friendly, enthusiastic and
outgoing manner
Additional Info:
To learn more about HMSHost and additional career opportunities, visit https://www.hmshost.com/.
Equal Opportunity Employer (EOE)
Minority/Female/Disabled/Veteran (M/F/D/V)
Drug Free Workplace (DFW)