33 Call Center Representative Jobs in Buffalo, NY
Community Health Center of Buffalo Inc is Hiring a Call Center Representative Near Buffalo, NY
Job Summary:
The Call Center Representative plays a crucial role in providing exceptional customer service and ensuring patient satisfaction. They must possess excellent interpersonal skills to effectively communicate with patients and address their needs. The primary function of the Call Center Representative is to complete administrative and clinical support tasks to ensure a positive customer experience.
Responsibilities:
- Handle inbound and outbound calls in a polite manner, providing personalized customer service to patients.
- Document and report customer feedback to improve the patient experience.
- Schedule appointments and perform pre-registration tasks, including verifying demographic and insurance information.
- Discern when triage by clinical healthcare staff is necessary.
- Coordinate patient and information flow while maintaining patient confidentiality in compliance with HIPAA laws.
- Contribute to patient care teams by providing care coordination services.
- Participate in Quality Improvement and Quality Assurance activities as needed.
- Track and log patient information.
- Attend meetings as required.
- Perform other relevant duties as assigned.
Qualifications:
- High school diploma or GED equivalent.
- At least 1 year of experience delivering high-level customer service in a healthcare setting or call center.
- Computer literate and proficient in Microsoft Office.
Preferred Qualifications:
- Associate's degree in a related field.
- Comprehensive knowledge of medical terminology.
- At least 3 years of experience delivering high-level customer service.
- At least 3 years of relevant healthcare experience.
- Proficient with an Electronic Health Record system.
Physical Requirements:
The position requires sitting, standing, walking, bending, and stooping. There may be significant job stress associated with the role, and evening and/or weekend work may be required. The position may involve lifting, pushing, pulling, and carrying up to ten pounds.
Pay:
The salary range for this position is $16.12 to $19.46 per hour.
Union Affiliation:
This position is represented by United Healthcare Workers East, Local 1199.
Job Summary
Full Time
Ambulatory Healthcare Services
$36k-46k (estimate)
01/30/2023
06/26/2024
chcb.net
BUFFALO, NY
25 - 50
1999
LAVONNE ANSARI
$10M - $50M
Ambulatory Healthcare Services
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About Community Health Center of Buffalo Inc
To provide quality and affordable healthcare to all members of the community regardless of one's ability to pay. Medical and Dental care for the entire family. Most Medical and Dental insurance plans are accepted. If one has limited or no health insurance we offer programs to assist you with enrollment in a health insurance program such as Medicaid or with Reduced Fee programs based on family income and size.
The job skills required for Call Center Representative include Customer Service, Call Center, Microsoft Office, Administrative Support, Confidentiality, etc. Having related job skills and expertise will give you an advantage when applying to be a Call Center Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Call Center Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Call Center Representative positions, which can be used as a reference in future career path planning. As a Call Center Representative, it can be promoted into senior positions as a Contact Center Representative IV - Inbound that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Call Center Representative. You can explore the career advancement for a Call Center Representative below and select your interested title to get hiring information.
If you are interested in becoming a Call Center Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Call Center Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Call Center Representative job description and responsibilities
Call center representatives must be professional throughout each phone call and to other call center employees.
02/12/2022: La Crosse, WI
Therefore, call center representatives should be open to work rotational shifts and adapt to a flexible work schedule.
01/09/2022: High Point, NC
A successful Call Center Representative must have an excellent attitude towards their work and empathy for their customers' needs.
12/14/2021: Galveston, TX
The representatives should also use their problem-solving skills to resolve customer queries effectively.
01/05/2022: Sioux City, IA
The Call Center Customer Service Representative must be able to deliver outstanding customer service to ensure customers receive the best customer service experience.
12/26/2021: Greensboro, NC
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Call Center Representative jobs
Working as a call center representative requires a fast typing ability.
12/22/2021: Orange, CA
Perfect for Call Center Representatives with two to five years of experience.
12/20/2021: Roanoke, VA
Due to the sensitivity of the call type, all representatives will be required to pass a Personnel Security suitability determination and adhere to strict privacy policies.
02/10/2022: Greenville, MS
Excellent follow through skills, responding timely to phone calls, tasks, and projects; accuracy and attention to detail are a must.
02/28/2022: Jamestown, NY
Previous call center experience preferred but not required.
12/17/2021: Greenville, MS
Step 3: View the best colleges and universities for Call Center Representative.
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