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Case Manager II
Community Forward SF San Francisco, CA
$107k-128k (estimate)
Full Time | Social & Legal Services 3 Months Ago
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Community Forward SF is Hiring a Case Manager II Near San Francisco, CA

Job Title: Case Manager II
Program: Ending Trans Homelessness Scattered Site Subsidy
Reports to: Deputy Director of Housing Services
Status: Union, Non-exempt
Hourly Wage: $29.00
Schedule: 9am-5pm, Monday-Friday
Community Forward SF is a collection of vital programs that ensures our neighbors experiencing homelessness have effective services designed for their unique needs. Whether one needs housing, medical shelter, a safe place to recover, or calm in the face of domestic violence - we care for those most vulnerable in our community.
We are not just one program. We are a network of programs designed to work together to meet every stage of need. We focus on the hardest-to-reach, most vulnerable people: Cis and Trans Women, Medical Crisis, Substance Use Disorder, and Older Adults. Our programs meet the needs of people, rather than demanding that people meet the needs of our programs.
JOB SUMMARY:
Community Forward SF is hiring a Case Manager II for our Ending Trans Homelessness program which launches in March of 2024. The program will work with participants who are part of the trans or gender nonconforming community by providing case management, housing location and coordination services, and an ongoing housing subsidy.
Case Managers assist participants with all needs related to obtaining and maintaining their housing and progress on their individual goals. Case Managers provide services to support participants with their mental and physical health, referrals to community resources, benefits connection and support, needs assessments, Individualized Service Plans, and other wrap-around services as needed.
ESSENTIAL JOB FUNCTIONS:
  • Establish and maintain a caseload of participants, providing services including, but not limited to, advocacy, connection to community resources, benefits support, and crisis intervention.
  • Meet with participants regularly to assist them in developing and executing an Individualized Service Plan that includes timelines for individual goals and objectives.
  • Ensure access to resources that help stabilize participants' income through benefits advocacy, housing, medical status, and other needs, including social service systems and other agencies.
  • Conduct outreach to encourage program usage, especially regarding housing placement through the program’s Housing Specialists.
  • Identify participant behaviors that may jeopardize their housing and intervene when necessary to promote housing retention.
  • Advocate and link participants to eviction-prevention resources to help with housing retention.
  • Maintain participant files and associated documentation.
  • Assist participants in developing external support systems.
  • Adhere to established policies and procedures.
  • Ensure that participants are treated with dignity and respect and that their needs are met while participating in the program.
  • Support our mission to promote stabilization, hope, and healing for adults experiencing homelessness in San Francisco.
  • Training and meeting attendance.
  • Other duties as assigned.
BACKGROUND & EXPERIENCE:
  • Bachelor’s (B.A.) degree or equivalent or 4 years of housing-related experience
  • Previous case management experience or training
  • Work or lived experience with the LGBTQ community, especially with/in the TGNC community
  • Comfort with technology including basic knowledge of Microsoft Office Suite, Google Suite, and city housing databases.
  • Knowledge of and familiarity with the ONE System
  • Effective verbal and written communication skills
  • Ability to work both independently and cooperatively
  • Ability to de-escalate conflict
  • Extensive understanding of homelessness, trauma, DV/IPV, HIV/AIDS, substance use disorder and recovery, mental health disorders and neurodiversity, and systems of oppression.
  • Ability to engage with others in a positive, energetic, helpful, and trauma-informed manner.
  • Able to work effectively with diverse individuals who self-identify by culture, language, neighborhood, sexual identity, gender, and other definitions.
  • Ability to write and speak English effectively.
  • CPR and first aid certification are required within 90 days of hire.
PREFERRED QUALIFICATIONS:
  • Multicultural, multilingual
  • Passion for working with at-risk client populations
  • Strong self-awareness, cultural humility, and commitment to personal praxis
  • Excellent organizational and administrative skills
  • Excellent written and oral communication skills
  • Knowledge of San Francisco community resources and neighborhoods
______________________________________________________________________________
Community Forward SF (CFSF) reserves the right to revise job descriptions or work hours as required. The above statements are intended to describe the general nature and level of work being performed by the person assigned to this position. Essential job duties are intended to describe those functions that are primary to the performance of this job. Other job duties include those that are considered secondary to the overall purpose of this position. This position description does not state or imply that the above are the only duties and responsibilities assigned to this position. Employees holding this position will be required to perform any other job-related duties as requested by the supervisor and management. All requirements are subject to possible modification to reasonably accommodate individuals with a disability. All jobs are subject to contract funding availability. CFSF will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if CFSF is concerned about a conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. Find out more about the Fair Chance Act by visiting the Civil Rights Department Fair Chance Act webpage.

Job Summary

JOB TYPE

Full Time

INDUSTRY

Social & Legal Services

SALARY

$107k-128k (estimate)

POST DATE

02/29/2024

EXPIRATION DATE

04/28/2024

WEBSITE

communityforwardsf.org

HEADQUARTERS

SAN FRANCISCO, CA

SIZE

100 - 200

FOUNDED

1978

CEO

WILLY HALL

REVENUE

$5M - $10M

INDUSTRY

Social & Legal Services

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About Community Forward SF

Our Mission Community Forward helps the most vulnerable individuals of SF get off the street, find comprehensive services, and achieve stability so they may thrive. Our Vision We envision a San Francisco where every life counts. Everyone who has lost the ability to care for themselves will be given the support they need to gain control of their own lives. There will be no homelessness on the street, those with illness and addiction will be cared for, and everyone will be supported along a path toward permanent housing and self-sufficiency. Community Forward SF is a collection of vital programs... that insures our neighbors experiencing homelessness have effective services designed for their unique needs. Whether one needs housing, medical shelter, a safe place to become sober, or calm in the face of domestic violence - we care for those most vulnerable in our community. We are not just one program. We are a network of programs designed to work together to meet every stage of need. We have been serving San Francisco since 1978. In that time, weve seen our city change drastically, and continually evolve our services to meet new needs. We serve more than 6,000 San Franciscans experiencing homelessness every year. More than 80% of our clients are women. Were the citys leading agency addressing the unique needs of women and trans women. More
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