GLIDE’s Walk-in-Center (WIC) provides essential and case management services to high-need and at-risk housed and unhoused residents of San Francisco ranging from basic needs and triage for information and referrals, service navigation, and case management to support immediate needs and long-term goals. The WIC operates a drop-in Center providing triage, essential goods distribution, information and referral, advocacy, and case management to anyone in need of support. The Housing Case Manager II supports individuals and families requiring social service assistance to gain stable housing. This position interviews and assesses applicants for services, formulates, and implements housing service plans of action and associated goals, and assists clients in applying for and obtaining social and other services within and outside of Glide.

Work involves orienting all eligible clients to the program and providing housing search and supportive services to promote the overall welfare of program clients, their integration into the community, and the stability of their housing. The Housing Case Manager I performs administrative tasks required for leveraging housing resources and maintaining a caseload of program clients. Familiarity with eligibility criteria for various resource opportunities and high attention to detail are critical for performing effectively in this role. The Housing Case Manager I will closely collaborate with the WIC Triage and Housing Services teams to provide quality low-barrier housing assistance and will serve as a key frontline support to the Housing Services Team composed of additional Case Managers and a Services Administrator.

 This position is expected to be onsite Monday through Friday 9:00 AM – 5:00 PM and is expected to work at major WIC events. There will be occasional work needed on evenings, weekends, and early mornings. Regular and predictable attendance is essential. 

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Coordinate and provide care that is safe, timely, effective, efficient, equitable, and client-centered to help clients achieve wellness and autonomy;

• Handle case assignments, complete assessments, draft housing service plans, review case progress and determine case closure. Maintain accurate daily records and files for each client

• Assist clients in acquiring necessary documents to properly enroll and benefit from services;

• Enter data into Salesforce, ONE System, and other databases on a timely manner;

• Participate in the regular review of data quality with the Housing Services team;

• Identify client strengths and barriers to stability and assist client to reduce barriers and link to internal and external resources and services. This includes providing information and referral assistance regarding available support from appropriate social service agencies and/or community programs;

• Assess housing barriers of individuals and families experiencing homelessness to determine housing and service needs;

• Develop client-centered case plans to support the safety, health, and wellness of clients receiving housing services. This shall include intake interview to determine client’s needs, goals, and eligibility;

• Provide mediation and advocacy with landlords on the client’s behalf to develop a workable plan to obtain and or maintain housing;

• Facilitate multiple care aspects (case coordination, information sharing, etc);

• Cultivate and maintain long-term working relationships with clients to provide continuous housing placement, retention and case management support;

• Provide housing retention tools, such as budget support, life skills etc.;

• Assist WIC with providing other direct services as needed in the Walk-In Center including triage, information and referral, distribution, crisis intervention and conflict resolution support.

• Adhere to professional boundaries and standards. Understand and follow basis ethics, values, and principles of regulatory practices. Adhere to all laws and requirements regarding HIPPA, confidentiality, child protective services, contractual agreements, etc.

• Meet professional obligations through efficient work habits such as collaborating with co-workers, meeting deadlines, honoring schedules, attend and actively participating in staff and individual meeting, community meeting, supervision, case conferences, client conferences and in-service trainings. 

• Ability to perform case management services, skill in conducting interviews and assessing client needs, good problem-solving skills for people with complex needs;

• Demonstrated knowledge of principles and techniques of assessment, intervention strategies, counseling, harm reduction practice;

• Ability to work independently and collaboratively;
• Ability to prioritize work and to multi-task within specific timelines. Strong attention to detail, particularly, documentation in case files and updating client database;

• Works well under pressure and manages stress effectively in a demanding and fast paced environment;

• Ability to deal with difficult clients (e.g., angry, loud and/or verbally abusive) in a professional manner. Strong conflict resolution skills. Ability to de-escalate oneself and other people who may have difficulty managing their own behavior due to emotional, mental or physical illness and/or substance use;

• Excellent interpersonal skills. Ability to establish and maintain effective working relationships with those contacted during work.

• Demonstrates Cultural Humility with the ability to work effectively across cultures;

• Demonstrates a commitment to learning, communicating and working respectfully with people different from themselves;

• Commitment to the mission, values and philosophy of GLIDE. 

GLIDE is proud to be an equal opportunity employer. As an equal opportunity employer, we are committed to identifying and developing the skills and leadership of people from diverse backgrounds. People of color, differently abled people and LGBT persons are strongly encouraged to apply.