Job Description

Director – Care Coordination

Purpose:

The purpose of this position is to oversee care coordination programs that connect individuals and families with substance abuse and mental health needs upon their discharge from hospitals and provide support with therapy and care coordination services until linked to long term community providers or consumer needs are resolved. The Director of Care Coordination is accountable for ensuring the delivery of high quality comprehensive and cost-effective clinical services and enhancing overall service area performance in a culturally sensitive and appropriate manner.

Duties and Responsibilities

• Ability to be respectful of the diverse cultures of the people served and to provide culturally appropriate, competent, and individualized treatment according to each client's age, gender, race, ethnicity, and culture
• Develop and maintain relationships with community-based programs.
• Maintain all appropriate documentation and reports needed for programs.
• Provide a Person-Centered approach to ensure client motivation in recovery.
• Ensure successful linkage to long term care providers as indicated.
• Work collaboratively with interdisciplinary teams and health care team members both internal and external to the organization to improve patient care through effective utilization and monitoring of health care resources.
• Maintain effective communication and coordination with paired hospital and participate in hospital meetings.
• Communicates effectively with the CCO & CEO, by providing routine status reports and advises of significant problems, including operational issues, that jeopardize the achievement of service objectives.
• Fosters a collegial and transparent operating culture among site staff
• Initiates, cultivates and maintains professional relationships with human services and government agencies, health service vendors, and public and private groups to enhance service delivery and Agency presence in the community
• Works closely with C4 leadership to evaluatesystems for process improvements and efficiencies
• Stays abreast of current service delivery, medical services, and operational reporting requirements, techniques, and practices
• Checks the quality and timeliness of others’ work
• Adherence to C4’s confidentiality practices and procedures
• Performs other duties as assigned by the Chief Clinical Officer

Working Conditions

• Normal office environment including movement from desk to other work areas in a multi-floor suite and multi-building sites to carry out job duties
• Might also be required to provide supervisory consultations over the phone while off site or outside of normal business hours
• Required to drive to all C4 site locations as needed

Requirements

• Master’s Degree required.
• An equivalent combination of academic, clinical and operational experience may be considered.
• LCSW, LCPC: or LMFT
• Minimum five (5) years’ experience in healthcare administration/management with experience in operations management, human resources, and/or finance required.
• Knowledge of federal, state, CMS, Medicaid and various licensing, certification and accreditation requirements.
• Demonstrated track record of financial success and exemplary clinical care required.
• Proven success in recruiting and developing staff, and in developing relationships with the medical community required.
• Current, valid, and active driver’s license required.