Purpose & Core Values

The primary purpose of any position is to assist Community Choice Credit Union to live out our purpose: we believe in helping our neighbors achieve the life they desire. A key component of this purpose is to provide outstanding service to both internal and external members by living our core values.

Position Summary

This role is responsible for the overall leadership, growth and success of the member center and its team members. This position is responsible for serving as the Credit Union’s lead advocate and champion within the member center and surrounding communities by actively identifying, cultivating, and soliciting opportunities to increase membership growth, loan growth, product penetration, and developing new business relationships for the Credit Union. The Member Center Manager is responsible for the overall member center operations ensuring the financial, compliance, and sales and service objectives are met, including individual and team sales responsibilities. Through these actions, this role is responsible for knowing the pulse of their member center’s community, team and how it has impacted the financial well-being of its membership. The Member Center Manager should know their member center the best. This role contributes to the Credit Union as a Manager and manages the Member Center team; either directly or indirectly through additional member center leadership. This role partners with other retail leaders and the overall management team of the organization.

Core Competencies

• Core Values:
  • Committed : We are committed to serving Michigan guided by the principles that underlie the credit union movement of service, integrity, and respect for every human being.

  • Charitable : We Give Big every day to our membership, our communities, and each other. We are dedicated to supporting Michigan by giving our time and services to the communities we serve.

  • Credible : We are our Members’ trusted financial advisors; each Team Member plays an integral role in the well-being of our Members’ financial lives and the success of Community Choice Credit Union.

  • United : We are a Team. We unite to achieve success, celebrate success, and continually improve the service we provide to our members, our communities, and each other.

Position Competencies

Essential Duties

• Develop and coach to sales goals and strategies to achieve established key performance measurements.
• Ensure accuracy and thoroughness of documentation and data entry during account opening, loan application/closings, and maintenance of memberships.
• Hold employees accountable for their performance, attitude and behavior.
• Demonstrate enthusiastic support of corporate purpose, core values and long-term objectives.

• Performs job duties within our bylaws, regulations, Board of Directors policies, established internal and external service standards and our work procedures.
• Maintains a highly motivated, well-trained staff maintaining effective employee relations.
• Evaluate and clearly communicate timely team member performance appraisals, recommending promotions, and reassignment, to ensure efficient and effective delivery of services to all members.
• Develop, apply, and maximize opportunities for process improvements, policies and procedures for the Member Center to reduce operating costs while achieving revenue goals.
• Prepare and submit standard reports of goal achievement to communicate and aid Senior Management in organizational accomplishments.
• Work with the internal auditor to ensure the consistent application of policies and practices within the frontline compliance with NCUA and all other legal requirements and regulations.
• Prepare, implement and manage Member Center business plan and budget for the Member Center operations to remain consistent with the overall strategic plan and budget for the credit union.
Participate in the recruitment and selection of quality applicants to develop an effective and enthusiastic sales team.

Job Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirement listed below are representative of the knowledge, skill, and/or ability necessary for this position.

Remote Work Eligibility

Position is fully Onsite

Reasonable Accommodations

The physical and mental demands are representative of those that must be met by an employee to successfully perform the essential functions of their job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job requirements, physical demands and do so within our work environment.

Education

Bachelor’s degree: Business - Preferred.

Experience

Two to five years of successful leadership experience: Preference in a sales environment.

Two to five years of successful goal achievement

Skills & Abilities

Thorough knowledge of the financial industry

Thorough knowledge of products, services, and policies

Familiarity with Branch functions, policies, and procedures

Excellent sales and service aptitude and capability

Ability to successfully lead and grow branch profitability

Ability to perform business development and external sales activity

Ability to prioritize tasks by critical vs. non-critical and by deadline

Formalized Management and/or Leadership training and certification is preferred

Completion of the FinCep Certification per Standardized Financial Planning within the established deadline

Strong interpersonal, leadership, and supervisory skills

Mental Demands

The team member must be able to read and interpret documents or instruments, understand and/or follow complex written and oral instructions, make decisions, recall multiple policies or procedures, resolve problems or unique circumstances in a timely and efficient manner, be able to express oneself clearly and/or concisely, perform mathematical functions, and handle multiple, concurrent tasks.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to talk or hear. The employee is frequently required to sit and use hands to finger, handle, or feel. The employee is occasionally required to stand; walk; reach with hands and arms and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

General Statement

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, skills, or working conditions.