188 Customer Service Representative Jobs in Portland, OR
Common Energy is Hiring a Customer Service Representative Near Portland, OR
In this role, your goal will be to provide a world class experience for our current and prospective customers by answering their questions, communicating the financial and environmental benefits of the program, and encouraging them to join local community solar projects.
Responsibilities:
- Becoming an expert in community solar
- Create great outcomes for our customers by answering questions through phone and email communications
- Explain Common Energy's mission and free clean energy program to interested prospects
- Resolve customer issues and advocate customers' concerns to internal departments
- Provide customers regular updates in regards to their service and billing
- Support your colleagues and team to maintain our positive, friendly, and professional, culture
- Maintain our A Better Business Bureau rating and obtain and post positive reviews on multiple platforms, e.g., Facebook, Google, etc
- Maintain our existing high standards for customer service, and suggest improvements to internal processes as needed
- Contribute to a positive, fun work environment!
- Bachelor's Degree in a related field or 2-3 years in relatable customer service roles
- Experience speaking to customers in a call center setting
- Google Drive, Excel, and Salesforce experience a plus
- You are passionate about problem-solving and the potential to develop innovative solutions that enable quality and scale
- You have outstanding relationship-building skills and the ability to quickly establish trust
- You are driven, self-motivated, enthusiastic, and have a "can do" attitude
- You want to work for a company with a high-impact mission, and on problems that make the world a better place
- You thrive in a startup environment
- Availability to work Monday- Friday 11am- 8pm
- You have permanent authorization to work for any employer in the U.S. without sponsorship
- Salary $47,000
- Bonus compensation: Target $5,000 ; based on sales performance
- Equity options
- Comprehensive medical, dental, vision, and HSA-eligible plans
- Generous paid time off
- Attractive 401(k) plan
- Daily In-office lunches
- Learn and work with the best: Our team includes experts across the energy sector!
- One mission, one team, no politics
Job Summary
Full Time
$40k-51k (estimate)
05/03/2024
05/16/2024
commonenergy.us
New York, NY
<25
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The following is the career advancement route for Customer Service Representative positions, which can be used as a reference in future career path planning. As a Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative. You can explore the career advancement for a Customer Service Representative below and select your interested title to get hiring information.
