Job Description

Job Description

POSITION : Front Office Concierge

DEPARTMENT : Front Office

HOME OFFICE : Naples Facility

REPORTS TO : Front Office / Communications Lead

Why Collins Vision :

Be a part of the fastest growing Ophthalmology Practice in Southwest Florida. Discover your next career opportunity at Collins Vision!

As part of our team, you will work in an exciting, fast-paced environment that values positive, motivated, compassionate, forward-thinking people.

You will be part of a culture that demands hard work and rewards it with highly competitive benefits as well as personal and professional growth opportunities.

This position may require travel between our Naples and Fort Myers offices

Education and Experience :

• High School Diploma
• Medical Office Experience; minimum 1-year
• Strong Customer Service skills; minimum 1 year

Essential Skills and Abilities :

• Passionate desire to be a part of a growing organization and contribute to the overall success of the team
• Strong organizational skills with great attention to detail
• Ability to work as a team member
• Manage multiple tasks simultaneously
• Empathetic with patients’ needs and concerns
• Excel under pressure

Responsibilities :

• Responsible for patient check-in / check-out, greeting everyone in a pleasant and professional manner.
• Track patients in the reception area and communicate with them, as needed.
• Evaluate chart to verify information has been received, completed, and signatures obtained.
• Enter all new patient demographic & insurance information into the computer as well as verify coverage & benefits and ensure that proper authorization or referral has been received.
• Answer phones and schedule appointments for callers and be able to provide accurate practice information
• Document no-show appointments : reschedule and send follow up letters as needed.
• Review fee sheets for correct charges and diagnosis marked; enter information into computer and collect fees for services.
• Schedule return appointments for follow-up, as necessary
• Schedule patients for transfer of care and any required diagnostic testing.
• Explain all fees and patient financial responsibility.

Start your Career off with incentives & benefits!

• Competitive compensation and ability to advance career within a growing organization
• Employer-Contributed Health Insurance with multiple plans to select from depending on individual needs
• Access to supplemental insurance including disability and life insurance through convenient payroll deductions.
• 401(k) Retirement Savings Program with generous employer matching
• PTO accrual that accelerates with tenure
• Ongoing training and Continuing Education Opportunities paid by employer
• Employee Discounts on services and products including cosmetic procedures, LASIK, sunglasses, and eyeglasses
• Regular internal and external team-building opportunities

This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at anytime at the sole discretion of the Employer.