Job Description: Front Office Medical - Check in/Check out

Location: Naples, FL

Skills Required:

• Front Office Medical
• Bilingual (English/Spanish) a plus

Job Summary:

• Teamwork
• Highest level of Individual Productivity
• Technical Excellence
• Treating patients as valued guests

• Assist in person patients with scheduling, check in, and check out procedures, upholding the QES Gold Standards of Care and HIPAA regulations.
• Assist patients via phone with scheduling and answering procedure or scheduling questions, upholding the QES Gold Standards of Care and HIPAA regulations.
• Update patient records in accordance with HIPAA regulations and QES processes and procedures.
• Coordinate patient insurance for the patient record and ensure compliance with all regulations.
• Open the facility at shift beginning and organize workstations appropriately, print patient charts for technician and physician preparation.
• Maintain facility through emptying trash, cleaning shared break spaces, and ordering supplies per the departmental procedures.
• Uphold the clinic policy and procedures in greeting Guests and escalate concerns to the Office Manager; greet Guests with enthusiasm and a high level of customer support, upholding the Quigley value system.
• Rotate job duties throughout the Front Office team and provide coverage at other clinics on occasion on an as needed basis, based on patient volume and needs.
• Other related duties as assigned.

• Required to travel to other QES facilities in the region from time to time, based on need and patient volume.

• High School graduate/GED equivalent
• Proficient in computer programs and navigating a computer effectively.
• Previous EMR or related computer software required.
• 2 years previous clinical or medical office experience
• Bilingual - English/Spanish

• The use of kindness, empathy and patience when dealing with our patient population
• Attention to detail.
• Ability to multi-task
• Ability to work as a team member.
• Cooperates and effectively communicates with all staff members and physicians about patient matters.

• Effectiveness of working with others, courtesy, tact, friendliness, enthusiasm, caring and helpful nature, comforting style.

• Punctuality, attendance, scheduling of absences.

• Adjustment to change, resetting of priorities, time management skills, resourcefulness, initiative.

• Follows code of conduct aligned with the mission, vision and values of Quigley Eye Specialists.
• Follows code of conduct /ethics of their profession