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Position Overview
The IT Support Specialist is responsible for supporting the organization’s IT strategy and function by (1) providing IT Help Desk support, (2) assisting in the configuration, maintenance, and provisioning of our network, hardware, server, and cloud systems, (3) and supporting the overall function of the National Operations team at College Track as it relates to technology and facilities.
The IT Support Specialist will work closely with the Sr. IT Manager in partnership with other program and operational departments in support of strong technology systems and support. The IT Support Specialist will report to the Sr. IT Manager.
Primary Responsibilities Include:
Responsibilities sometimes require working evenings and weekends, sometimes with little advance notice. This position works 100% on-site (based in our National headquarters in Oakland, California) with periodic travel and work at our Bay Area region facilities.
IT Helpdesk Support
Cloud System Administration
IT Operations Support
IT Special Projects
Skills & Experience RequiredFirst and foremost, the IT Support Specialist must embrace the College Track vision of transforming low-income communities into places where college readiness and college graduation are the norms. Additionally, candidates must possess the following qualifications:
Additional Requirements
College Track requires that the holder of this position be fully vaccinated, and boosted (if eligible), against COVID-19, as defined by the CDC. College Track will require proof of vaccination and a booster shot from all future employees. New hires who are booster eligible but have not yet received the booster shot will have 60 days from their date of hire to do so.
Compensation & Benefits
College Track offers a competitive, region-specific, salary based on the organization’s compensation philosophy, grounded in market data. We also offer comprehensive health & welfare benefits and top-of-the-market paid time off. A complete look at the benefits College Track offers full time benefits eligible employees can be viewed here.
How To Apply
We’d love to get to know you. To apply, fill out the below application and upload your resume. A cover letter has been made optional to welcome all candidates. You might consider submitting a cover letter if there is something you want to tell us about your experience that isn’t highlighted on your resume.
College Track works to remove barriers for first generation college students on their journey to college completion. Our commitment to removing barriers for first generation college students doesn't stop when college ends. While we hire great people from a wide variety of backgrounds, we especially encourage applicants who identify as first-generation college graduates to apply for open opportunities on staff.
College Track is an equal opportunity employer fully committed to achieving a diverse workforce. College Track does not discriminate on the basis of race, age, color, religion, national origin or ancestry, sex, gender, disability, veteran status, genetic information, sexual orientation, or gender identity or expression.
#LI-SB1
Full Time
Business Services
09/10/2022
12/06/2022
collegetrack.org
EAST PALO ALTO, CA
100 - 200
1997
LAURENE POWELL
$10M - $50M
Educational Support Services
College Track is a comprehensive college completion program that equips students confronting systemic barriers to earn a bachelor's degree, in pursuit of a life of opportunity, choice, and power. From ninth grade through college graduation, our 10-year program removes the academic, financial, and social-emotional barriers that prevent low-income and first-generation students from earning their college degree. In 1997, we started with 27 students in East Palo Alto, and today, we have twelve centers located in communities across California, Colorado, and Louisiana, with more than 3,000 students ...on the path to upward social mobility. College Track students graduate from college at a rate that is more than double the national average for low-income, first-generation students. Five years out of college, our graduates are employed full-time, and over 85% report earnings greater than their parents. By helping our students maximize the value of their college degree--minimize student loan debt, secure internships, and limit the need to work while in college--we prepare them to succeed in the 21st century economy. To learn more, visit www.collegetrack.org.
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The following is the career advancement route for IT Support Specialist positions, which can be used as a reference in future career path planning. As an IT Support Specialist, it can be promoted into senior positions as an Information Technology Auditor Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary IT Support Specialist. You can explore the career advancement for an IT Support Specialist below and select your interested title to get hiring information.
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