24 Customer Care Coordinator Jobs in Omaha, NE
Coleman Worldwide Moving is Hiring a Customer Care Coordinator Near Omaha, NE
The Customer Care Coordinator will book and coordinate either military or consumer shipments, act as liaison to customer, providing support and communication with customer about expected move and arrival times and dates, collect and relay shipment information and documentation for customers, and distribute information to appropriate facilities, and provide problem resolution as necessary.
Essential Functions:
- Monitor email for new shipment offerings
- Collect pre-move surveys as well as weights and preapprovals and update company software and the carrier
- Track shipments' estimated time of arrival and delivery information and update company software and the carrier and monitor clearing email to clear shipments as they arrive
- Main point of contact for moves, both internally and externally
- Monitor quality scores and verify accuracy
- Secure customer payment, including verify method of payment, credit card annotation
- Confirm any and all information provided from the customer and ensure the agent has the accurate information
- Liaison between the agents and customers to determine the agreeable time to for crews to pack, pickup, or deliver the customers' shipment
- Proactively communicate information to the customer from operations regarding their move, including pickup and delivery information
- Proactively coordinate with customers and claims to rectify any damages that may occur
- Communicate any problems not rectified locally with the supervisor to ensure customer satisfaction
- Other duties as assigned
Knowledge, Skills and Abilities:
- Efficient data entry ability,
- Knowledge of, or ability to learn, company software
- Problem-solving skills to ensure accurate records
- Ability to handle stressful situations and conversations
- Knowledge of Microsoft Office Suite
Required Education and Experience:
- High school diploma or its equivalent
- Good telephone communication skills required
- Previous customer service experience required
- Previous data entry experience required
Working Conditions:
- Indoors
- Office Environment
- Sitting for long periods of time
Job Summary
Full Time
Transportation
$35k-44k (estimate)
03/11/2024
05/11/2024
colemanallied.com
SHAWNEE MISSION, KS
25 - 50
1914
WILLIAM BRAKEFIELD
$5M - $10M
Transportation
Related Companies
About Coleman Worldwide Moving
Coleman Worldwide Moving is a global moving, storage and relocation company that is committed to serving the needs of corporations, governments and individuals. Coleman is a family company and it is one of the largest privately held transportation companies headquartered in the Southeast. It operates sixty service centers throughout the United States and is the largest agent for Allied Van Lines. For more information about Coleman Worldwide Moving visit www.colemanallied.com or call 1-800-239-7700.
The job skills required for Customer Care Coordinator include Customer Service, Problem Solving, Microsoft Office, Customer Care, Customer Satisfaction, Data Entry, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Care Coordinator. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Care Coordinator. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Care Coordinator positions, which can be used as a reference in future career path planning. As a Customer Care Coordinator, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Care Coordinator. You can explore the career advancement for a Customer Care Coordinator below and select your interested title to get hiring information.
If you are interested in becoming a Customer Care Coordinator, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Care Coordinator for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Care Coordinator job description and responsibilities
Customer care coordinator document reports, resolve complaints, and process orders and payments.
02/12/2022: Florence, AL
They also take orders from the customers, process their payments, and explain the features and functions of the product.
01/09/2022: Miami, FL
Customer care coordinators also listen to customer feedback and ensure that these are logged properly so that proper departments will be able to receive them.
01/14/2022: Nassau, NY
Achieved sales goals and service performance requirements through new customer sales, sales of accessories and by providing excellent customer satisfaction.
03/09/2022: Benton Harbor, MI
They are professionals who are responsible for addressing customer needs and ensuring they have a good experience.
01/29/2022: Salem, OR
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Care Coordinator jobs
Those Customer Care Coordinators who do attend college, typically earn either a Business degree or a Health Care Administration degree.
02/04/2022: Salisbury, NC
Most of the time, a customer care coordinators has a certain quota to reach and works under a manager's supervision.
03/17/2022: Reno, NV
Customer care coordinators are employees who are responsible for providing the best customer experience to customers, usually for after-sales transactions.
03/10/2022: San Jose, CA
A customer service coordinator manages a team of customer service employees and ensures that the team complies with the policies and procedures of the organization.
03/03/2022: Florence, SC
There are various methods for resolving problems and conflicts used by the customer service coordinator.
02/14/2022: Buffalo, NY
Step 3: View the best colleges and universities for Customer Care Coordinator.
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