Cognizant is seeking a Desktop Support Tech for a full-time opportunity in Menlo Park, CA.

The annual salary for this role would be between $70,000 to $80,000 depending on experience and qualifications of the candidate.

Benefits : Cognizant offers the following benefitsfor this position, subject to applicable eligibility requirements :

• Medical / Dental / Vision / Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term / Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan

Disclaimer : The compensation and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Responsibilities :

• Flexible, able to multitask, and prioritize reported issues.
• Provide a high level of customer service to users seeking problem resolution.
• Perform remote troubleshooting through diagnostic techniques and pertinent questions.
• Determine the best solution based on the issue and details provided by customers.
• Walk the customer through the problem-solving process.
• Direct unresolved issues to the next level of support personnel.
• Provide accurate information on IT products or services.
• Record events and problems and their resolution in internal ticketing systems.
• Follow-up and update customer status and information.
• Pass on any feedback or suggestions by customers to the appropriate internal team.
• Logistics responsibilities include providing overall management in daily administration, asset distribution / setup, and shipping / receiving.

Inventory of storage spaces, stocking, and maintenance of IT vending machines.

• Level 1 video conferencing support including troubleshooting of video conferencing equipmen. and inspection of video conferencing spaces and technical support of event spaces and events.
• Proficient in end-user network troubleshooting tools and practices.

Qualifications :

• 5 to 7 years ofDeskside Support experience
• Good understanding and troubleshooting resolution skills of customer support utilizing the provided resources and guidelines.

Employee Status : Full Time Employee

Shift : Day Job

Travel : No

Job Posting : May 06 2024

Last updated : 2024-05-09