Customer Service Representative (Process Executive Voice)

Location: Remote

This person contributes to Cognizant Contact Center for Foodservice success by providing support to Selling Team, field partners, and Direct Customers. Handling service and delivery inquiries and resolving concerns for one of Cognizant Food Service Clients. Establishing and maintaining Gold Standard business relationships and maintaining predetermined brand distribution percent for customer base is critical. 

This position receives and responds to inbound calls inquiries and communications from customers, marketing associates, and other customer representatives. The position also makes outbound calls and processes other tasks as and when required.

DUTIES AND RESPONSIBILITIES:

· Offers Sales and Sales Support interactions from Customers and Sales Associates (phone, email, and teams chat) such as general inquiries, feedback, incidents, and order management.

· Uses computerized system for tracking, information gathering, and/or troubleshooting.

· Answers basic inquiries and resolves basic problems. 

· Document issues, identify and take appropriate actions to resolve inquires including those related to, but not limited to, order entry, order modification, customer billing and payments, pricing, reporting, and customer facing applications.

· Actively re-directs incoming callers to self-service options

· Performs proactive outbound follow-up communications, as necessary

· Processes orders and other related voice and non-voice tasks as needed to meet client needs

REQUIRED MINIMUM EDUCATION AND EXPERIENCE:

High School Diploma or GED plus 2 years’ Experience in a Customer Service function or an associate degree. 

REQUIRED WORK FROM HOME DETAILS:

Private secure space to do work uninterrupted by others in the home.

Minimum Internet speeds required with Cat 7 or higher ethernet connectivity.

Wi-Fi not permitted.

PREFERRED EXPERIENCE:

 Previous experience in foodservice or foodservice distribution industry is preferred.

Call Center experience. 

TECHNICAL REQUIREMENTS:

Basic computer proficiency and experience with Microsoft Office Suite (Word and Excel) 

ABILITIES AND SKILLS:

Self starter that demonstrates customer service orientation

Ability to select and apply standard policies and procedures.

Ability to resolve routine problems and questions independently.

Ability to pay close attention to details and use time effectively.

Excellent oral and written communication skills with good vocabulary, proper grammar, and the ability to independently compose routine written communications.

Ability to work in a fast paced team environment.

Salary and Other Compensation:

Applications are accepted on an ongoing basis for CO only.

The hourly rate for this position is $14.50 per hour non- negotiable.

This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans. 

Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

· Medical/Dental/Vision/Life Insurance 

· Paid holidays plus Paid Time Off 

· 401(k) plan and contributions 

· Long-term/Short-term Disability 

· Paid Parental Leave 

· Employee Stock Purchase Plan 

Disclaimer: The hourly rate, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Cognizant will only consider applicants for this position who are legally authorized to work in the United States without requiring company sponsorship now or at any time in the future.