Company Description

Cognixia- A Digital Workforce Solutions Company is dedicated to delivering exceptional trainings and certifications in digital technologies. Founded in 2014, we provide interactive, customized training courses to individuals and organizations alike, and have served more than 130,000 professionals across 45 countries worldwide

To provide world-class training solutions on digital technologies by delivering innovation and the best techniques in training. We’re driven to help each individual and organization we work with to upgrade their skills, and develop new ones, while creating a stronger digital workforce for the future.

Job Description

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Industry: Health Care

Job Title: Customer Service Representative

Duration: 3 months with (extension and permanent placement depending on attendance and performance)

Work Hours: -Hours of operation are Sunday to Saturday 7AM to 9PM. No guarantee in shift; candidates must be available for all hours - shifts will be assigned based on need. - Open all holidays accept for Thanksgiving Day and December 25th. -There could be overtime requested/required. -Training hours will be 8:30 to 5:00PM (local time) on the first day. -Perfect attendance is required. -WAH, Covid, but due to be back in office

Location: Houston, TX 77092 [remote during COVID-19]

***** Looking for someone with Minimum 1 years of Customer Service experience *****

Remote, preferred locations Nashville, Birmingham, and Houston

Must reside within 1 hour driving time from hiring cities

Will need to pick up equipment on site

Must have their own broadband internet

Duties:

· Help callers and customers understand our business a little better. Topics would include answering benefit questions, claims questions, guiding on the appeals process, guiding on initiating authorization for pharmacy/medical calls, documenting and guiding with complaints, payment inquiries, and other customer service common questions.

· Make it easy for customers to work with us. Take ownership of their issues and do your best to resolve them over the phone the first time, every time.

· Be an advocate for health and wellness.

· Candidates must complete/pass midterm and final during trainin

Qualifications

Skills:

· 1 years of customer service experience analyzing and solving customer problems required;

· Must be able to connect a monitor, keyboard, HDMI cable, USB cables, and telephone to a computer.

· Intermediate proficiency in MS Office Suite; high level capacity to multitask independently and on a computer

· Knowledge of Medical Terminology a PLUS

· Excellent written and oral communication skills

· Exceptional organizational and time-management focus

Additional Information

Education:

· High School Diploma or equivalent required,

· Associates or Bachelor’s degree preferred