We at Coforge are seeking Customer Service Representative with below mentioned skill-set and who can work onsite from Augusta, GA location.

Role : Customer Service Representative

Location : Augusta, GA

Mode Of Hire : Full Time

Responsibilities

• Provide high touch customer care for all of our clients.
• Manage and prioritize a high volume of case work through various channels of communication both externally and internally.

Phone, Email, direct messaging, etc.

• Provide escalation support for Tier 1 / Tier 2 Shared Resources team.
• Ensure customers experience exceptional service by providing clear, concise written and verbal communication for internal and external customers.

Skill Required :

• Preferred 3 years of banking experience, with a demonstrated knowledge of consumer products, systems and services recommended.
• Strong oral presentation and training delivery skills in-person and over the phone required
• Outstanding organization and effective time management skills.
• Proficiency in the use of Microsoft Office products (MS Word, MS PowerPoint, MS Excel)

Last updated : 2024-04-29