```Responsibilities:```

• Case and Calendar Management: One of the most important aspects of this role, oversee case-related calendar and collections communications, ensuring meticulous organization and timely follow-ups.
• Client Journey Management: Take charge of the client journey from intake to case closure, focusing on creating a positive experience during the crucial first 100 days and beyond.
• Team Leadership: Work closely under the supervision of James Luster, contributing to the team's efforts in managing cases effectively.
• Process Improvement: Play a key role in improving our client-facing processes, focusing on enhancing client communication and overall experience.
• Client Communication: Manage all client-facing written communication, ensuring clarity, empathy, and professionalism in every interaction.
• System Organization: Maintain and organize system files for the firm, ensuring efficient access and management of case information.

KPIs:

• Client Communication:
• 30 day minimal outreach requirement to all clients
• 24-hour timeline to respond to client queries
• Completing exit/closing procedure:
• Providing all clients with the appropriate case closure packet information
• Exit interviews completed with all clients immediately following disposition of the case

Additional:

• Managing the case-related calendar
• Handling collections communications

What We’re Looking For:

• Balancing the critical combination of client-centric attention to detail but also administrative attention to detail - not sacrificing one for the other
• A critical thinker who can solve complex problems.
• Written communication skill is paramount and extraordinarily high in this role.
• 1 - 2 years client engagement experience (of course, actual case manager in a legal setting would be great, but certainly not preferred).
• Empathy, integrity, and professionalism in client interactions, with a commitment to providing exceptional service

Job Type: Full-time

Pay: $43,000.00 - $55,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to Relocate:

• Fort Worth, TX 76102: Relocate before starting work (Required)

Work Location: In person