Summary

Under limited supervision, provides first line assistance, troubleshooting and problem resolution for routine end-user information technology problems. Answer questions or resolve computer problems for clients in person, or via telephone or electronically. May aid staff concerning the use of computer hardware and software, including printing, installation, applications, electronic mail, and operating systems.

Essential Duties and Responsibilities:

• Responds to initial user requests for routine help desk assistance, including troubleshooting and resolving user issues.
• Answer user inquires regarding computer software or hardware operation to resolve problems.
• Set up equipment for employee use, performing or ensuing proper installation of cables, operating systems, or appropriate software.
• Understanding of operating systems and software applications.
• Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.
• Provides level 1 support for daily IT operations.
• Develop IT procedures and training materials.
• Collaboration with other departments regarding IT requirements and recommendations.
• Assist end users in development of their computer skills..
• Refer major hardware or software problems or defective products to vendors or technicians for service.
• Maintains absolute confidentiality of work-related issues and tribal information.
• Other duties as assigned.

Knowledge, Skills and Abilities

• Adaptability in learning and understanding of the Cocopah Indian Tribe’s political environment and sensitivities; ability to function effectively within that environment.
• Knowledge of modern office practices, procedures, systems and equipment. Ability to operate computer equipment and programs to publish reports and documents.
• Ability to communicate effectively in written and oral form to a diverse audience, and to prepare and analyze technical and administrative reports, statements and correspondence.

Qualifications

Education and/or Experience

• Associates degree in related field is preferred , completion of trade school, vocational college.
• 1-year IT work experience or industry certifications

We Offer Great Fringe Benefits for our Full-time Positions

Medical, Dental, Vision, Life/AD&D Insurance, Employee Assistance Program,

401K Plan with Employer Match, Ancillary Benefits (AFLAC, VTL)

NATIVE AMERICAN AND CURRENT EMPLOYEE EMPLOYMENT PREFERENCE POLICIES ARE APPLICABLE TO ALL POSITIONS. MUST BE ABLE TO PASS PRE-EMPLOYMENT AND ON-GOING RANDOM DRUG/ALCOHOL TESTS.

Disclaimers: There are suitability standards that all applicants must meet in order to obtain employment with Cocopah Casino and the Cocopah Indian Tribe. Applicants who have felonies, warrants, outstanding tickets, and misdemeanors for shoplifting, weapons, theft or numerous drug convictions will not be eligible for employment.

In accordance with our policy and procedure manual Newly hired employee's pay shall be set to at least at the minimum value of the pay grade to which the position has been allocated according to our Pay Scale based on education and experience, but pay shall not exceed the mid-point for the pay grade.

AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER

The Cocopah Indian Tribe is a mandatory COVID-19 vaccination employer. All employees are required to be fully vaccinated as a condition of employment.

The opening and closings of these positions are subject to change upon the need of each department. For more information please contact Cocopah Human Resources at 928-627-2102.