48 Customer Support Associate Jobs in Los Angeles, CA
Closet Factory is Hiring a Customer Support Associate Near Los Angeles, CA
Responsibilities
- Customer Interaction: As the first point of contact for clients via phone, email, as well as in-person interactions, you will provide friendly and attentive assistance while addressing their questions, concerns, and requests.
- Issue Resolution: You will listen attentively to customer inquiries and issues and work diligently to find effective solutions. You will also collaborate with various other departments to ensure timely resolution and customer satisfaction.
- Order Tracking: We monitor and update customers on the status of their orders, ensuring they are well-informed about the progress of their projects and any updates to their installation date.
- Product Knowledge: You will develop a strong understanding of Closet Factory's products and services in order to provide more accurate information to customers and assist with product-related inquiries.
- Organized Documentation: You will need to maintain accurate and organized records of every customer interaction, transaction, and inquiries in the company's database.
- Appointment Scheduling: Assisting customers in scheduling appointments for consultations, installations, and follow-up visits will be a daily task that will occur.
- Addressing Customer Complaints: Empathetically listen to customer complaints in a professional and empathetic manner, as well as aim to turn every negative experience into a positive one.
- Effective Communication: Creating a proper line of communication with internal teams to ensure seamless coordination and execution of customer requests will be a must.
- Effective Communication Skills: Strong verbal and written communication skills are essential in interacting with customers and internal teams is a must.
- Team Player: Must be willing to work in a collaborative work environment and willing to work closely with colleagues to achieve team goals.
- Tech-Savvy: Must proficient in using computer software and databases for tracking and documenting customer interactions.
- Organizational Skills: Capable of managing multiple tasks simultaneously, while maintaining attention to detail and accuracy.
- Problem-Solving: Proven ability to identify issues and provide creative solutions to ensure customer needs are met.
- Customer-Centric Attitude: A genuine desire to assist and satisfy customers, with the ability to remain patient and composed under pressure.
Job Summary
Full Time
$42k-53k (estimate)
05/01/2024
05/20/2024
closetfactory.com
CARROLLTON, TX
50 - 100
Private
SHAWN STARK
$10M - $50M
Business Services
Related Companies
About Closet Factory
Closet Factory offers custom storage solutions for the entire home from home offices to entertainment centers and garage cabinetry.
The following is the career advancement route for Customer Support Associate positions, which can be used as a reference in future career path planning. As a Customer Support Associate, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Support Associate. You can explore the career advancement for a Customer Support Associate below and select your interested title to get hiring information.
If you are interested in becoming a Customer Support Associate, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Support Associate for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Support Associate job description and responsibilities
Understand customer requirements so as to provide appropriate clarifications and solutions.
01/11/2022: Chattanooga, TN
Route and direct customer requests to appropriate personnel.
01/03/2022: Allentown, PA
Work within various teams to ensure outstanding customer service.
03/12/2022: Atlantic City, NJ
Support agents can find out which tickets need their attention the most by creating customized ticket views.
02/26/2022: Alexandria, LA
Develop professional relationships with ongoing customers through excellent customer service.
02/25/2022: High Point, NC
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Support Associate jobs
To save time on responding to common questions, Freshdesk lets support reps create canned responses.
03/10/2022: Boca Raton, FL
Listen attentively and actively.
02/25/2022: Charleston, WV
Take ownership and responsibility.
01/18/2022: Utica, NY
Attending training sessions to grow knowledge of products and to develop customer service skills.
02/25/2022: Springfield, MO
Maintain broad knowledge of customer products and services.
01/13/2022: New London, CT
Step 3: View the best colleges and universities for Customer Support Associate.
