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Client specialist
$79k-98k (estimate)
Full Time | Business Services 1 Month Ago
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Clear Employer Services is Hiring a Client specialist Near New York, NY

DescriptionCLEAR Employer Services, a PEO and payroll service bureau, has an outstanding opportunity for a full-time HR Specialist at our corporate headquarters in Langhorne, PA.

CLEAR seeks an experienced multi-jurisdictional HR Specialist to perform client HR service in its fast-paced environment.

In this role, you will be the designated HR point of contact for our clients and their HR support needs while supporting multiple, simultaneous team projects and be tasked with continual problem / solution identification.

The HR Specialist communicates with and provides support to a portfolio of client accounts. Currently, our team is working on a hybrid / remote basis and this is subject to change in the future.

Preference will be given to candidates located in a geographic area to travel to the office 1-2 days per week or as needed.

Ensures overall client satisfaction with products and services. Maintains ongoing relationships with client contacts and acts as the primary point of contact for HR service.

Works collaboratively with internal partners to ensure quality customer service and support.Provides excellent client service experience to clients of Clear Employer Services.

Services clients both remotely and in person providing consultative guidance to ensure appropriate resolution of client issues.

Demonstrates strong organizational skills to manage and track multiple clients and juggle multiple priorities.Possesses an understanding of multi-state complexities and the coordination of Federal and State regulations.

Partners with the Client HR Service team to share knowledge, provide excellent service to clients and their worksite employees, and remain current in knowledge of ever-changing HR regulations and best practices.

Possesses strong knowledge of HRIS systems, with experience in applicant tracking systems, electronic onboarding, e-Verify, benefits enrollment configuration, and time and attendance tracking applications.

Serves as HR subject matter expert in areas of regulatory compliance, including FMLA, ADA, OSHA, ACA, and other applicable federal and state regulations.

Develops and creates client Employee Handbooks, policies, and procedures to ensure compliance with state and federal regulations.

Provides consultative guidance and advice to clients in the areas of Performance Management, Recruiting and Retention Strategies, Compensation, Performance Development, Employee Engagement, and Culture Enhancement.

Conduct open enrollment meetings for PEO clients, advising on benefit plan selection and contribution strategies. Communicates and interprets HR policies and procedures while providing remedies for any employee relations issue that may arise.

Seeks appropriate guidance and support from HR coach as applicable. Provides turnover analysis, and action planning and offers unemployment escalation assistance.

Maintains an awareness of HR trends and conducts training based on available resources.RequirementsBachelor's Degree in HR or related fieldHR Certification PreferredPEO Experience PreferredFluency in HR systems - preferably PRISMHR and / or iSolvedExperience with project management tools a plusExperience with Google and Microsoft Office Products such asExcel, Word, and PowerPoint.

3-5 years of experience in Human Resources, customer service, or relationship / client management environment with proven ability to produce results assisting clients to grow product offerings and reduce attrition in assigned portfolios.

Knowledge of human resources, benefits, and payroll, and additional experience in lieu of a degree will be considered.We are an equal employment opportunity employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law#J-18808-Ljbffr

Last updated : 2024-03-07

Job Summary

JOB TYPE

Full Time

INDUSTRY

Business Services

SALARY

$79k-98k (estimate)

POST DATE

03/09/2024

EXPIRATION DATE

03/31/2024

WEBSITE

clearemployerservices.com

HEADQUARTERS

LANGHORNE, PA

SIZE

1,000 - 3,000

FOUNDED

2015

CEO

JOE CARFAGNO

REVENUE

$10M - $50M

INDUSTRY

Business Services

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About Clear Employer Services

At CLEAR, we believe in partnerships, in helping our customers take their business to the next level. Thats why we always go above and beyond. Depend on your CLEAR team to be an extension of your team, your trusted advisors, and always availableguaranteed.

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The following is the career advancement route for Client specialist positions, which can be used as a reference in future career path planning. As a Client specialist, it can be promoted into senior positions as a Customer Success Associate II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Client specialist. You can explore the career advancement for a Client specialist below and select your interested title to get hiring information.

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If you are interested in becoming a Client Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Client Specialist for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Client Specialist job description and responsibilities

They build and nurture strong personal relationships with clients.

03/17/2022: Portland, OR

Perform other administrative duties as required to build business for clients.

02/03/2022: Anderson, IN

Responds to inbound requests from all channels (phone, portal, e-case) within prescribed service levels.

03/28/2022: High Point, NC

Monitors, documents and manages the resolution process in a timely manner while effectively communicating status with the client to maintain a high degree of client satisfaction.

04/03/2022: Binghamton, NY

Assist in the creation and maintenance of user and procedural documentation.

04/02/2022: Laramie, WY

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Client Specialist jobs

A good client specialist always consistently deliver a high level of service to achieve and maintain high client and broker satisfaction levels and support client and member retention.

04/15/2022: Elkhart, IN

The number one skill you need to excel in customer service is problem-solving.

02/28/2022: Macon, GA

Client Specialist need to show that they are perfectly capable of talking about your product.

03/19/2022: San Diego, CA

Client specialist need a customer focus and should be willing to bear any situation to make sure the customer remains happy with your service.

03/28/2022: Savannah, GA

There are many different skills required to be considered qualified as a Marketing Specialist.

03/25/2022: Huntsville, AL

Step 3: View the best colleges and universities for Client Specialist.

Butler University
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