POSITION SUMMARY

The International Training Manager is responsible for the development, commercialization, and implementation of procedures, operational standards, and test products, including but not limited to Delivery, as well as coordinating all restaurant training for International markets and education services for the International franchise/licensee community. This role analyzes operations and development opportunities on an ongoing basis and partners with field personnel to ensure the completion of new franchisee-mandated training programs.

ESSENTIAL FUNCTIONS

May perform any or all of the following duties:

• Develops, coordinates, and implements procedures, training guides and operational standards for assigned restaurant tests within countries and/or regions; system rollouts of new products, technologies, equipment, and small-wares (e.g., Field Communications, menu pricing, procedure changes, etc.)
• Partners with the International Operations Management team to determine training needs, review, critique, and modify operations procedures guides and job aids.
• Analyzes operational and development opportunities and develops strategic international solutions that support the licensees.
• Develops education sessions by providing training materials and in-person/online classroom instruction and evaluates training effectiveness and provides feedback to the appropriate departments and/or individuals.
• Design training strategy plans that meet established timelines and budget parameters.
• Oversees the mandated management training process for new franchisees.
• Works with Franchise Business Consultants and Franchisees to certify training restaurant locations.
• Coordinates and manages new restaurant opening support for new market entry. This includes both in-person support and managing support teams.
• Ensures International licensees maintain current and approved Operations Manuals, training guides, and job aids (where applicable, provides translated material)
• Coordinate training requests and, in some cases, lead training for new franchisee onboarding and new restaurant openings.
• Participate and engage in discovery days with potential franchisees.
• Consistently exercises independent judgment and discretion in matters of significance
• Performs other duties and/or special projects as assigned in response to changing business conditions and/or requirements.

POSITION QUALIFICATIONS/CORE COMPETENCIES

• Must possess approximately three (3) to five (5) years of any combination of experience and/or education that demonstrates a commanding knowledge of training or multi-unit supervision
• BA/BS Degree preferred
• Must have a valid Driver’s License and an acceptable DMV report
• Must have a valid Passport or be able to obtain one
• Must have outstanding interpersonal relationship building and employee coaching skills
• Must have excellent written and oral communication skills and the ability to communicate effectively with all levels of internal and external customers and management
• Must have advanced knowledge of Microsoft Office programs including (Word/Excel/PowerPoint)
• Field training experience in a retail/restaurant organization preferred
• Bi-lingual English and Spanish speaking preferred
• Must display strong analytical and organizational skills and have the ability to identify and implement process improvement strategies with positive business results
• Must have strong work ethics and a high level of confidentiality to ensure proper handling of sensitive information

WORK ENVIRONMENT

• Restaurant, field and corporate environments, fast paced, high volume of activity and a deadline driven environment

PHYSICAL DEMANDS

• Sitting for extended periods of time, using telephone, typing and/or operating a computer and/or mouse
• Frequent international travel is required up to three weeks at a time – 30%

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)