POSITION SUMMARY

The Director of International Operations will be a critical part of the organization's Field Operations team. They will report to the Regional General Manager and provide in-region expertise and guidance to franchisees operating in the region on all aspects of restaurant operations supporting sales, growth, and EBITDA objectives while ensuring franchisees meet their obligations including but not limited to marketing, financial, and operational and trademark integrity. Directors will also lead, coach, and guide Franchise Business Consultants.

ESSENTIAL FUNCTIONS

May perform any or all of the following duties:

• Develop, manage, and lead Franchise Business Consultant(s) to achieve regional brand success as defined by periodic, quarterly, and annual performance targets. Includes training and motivating the team, providing employees with the knowledge and skills to be trusted resources and partners to franchisees.
• Support franchisees/master franchisees in their pursuit of sustainable and continuous improvement in restaurant-level performance as measured by the operations scorecard metrics (QA/OA assessment, Customer Satisfaction, Training Compliance, Speed of Service, etc.) and financial performance targets (Same Store Sales, EBITDA, transaction counts, etc.).
• Identify, prioritize, advocate for, and support franchisees in the implementation of transformational improvements to operations that will create a superior customer experience;
• Identify, quantify, achieve, and measure ambitious but realistic business development goals for the assigned region;
• Conduct Franchise business reviews to assist franchisees in identifying business opportunities to drive growth, sales and profitability
• Develop and maintain successful working relationships with key CKE team members, including those at the Restaurant Support Center, to act as an advocate for the needs of the franchisees you support;
• Continuously evaluate, develop, and coach franchise business consultants to develop and demonstrate sufficient problem-solving capabilities and the ability to be a trusted resource and partner to franchisees.
• Be a highly visible and accessible leader available to his/her team and the franchisee community.
• Ensure compliance with all country, state, provincial, and local laws and regulations.

POSITION QUALIFICATIONS/CORE COMPETENCIES

• Must possess approximately ten (10) years of any combination of experience and/or education that demonstrates a commanding knowledge of operating in multi-unit, consumer-facing businesses; QSR, restaurant, and/or food-service industry experience preferred.
• Demonstrated ability to drive measurable, sustainable results that exceed expectations
• Demonstrates a collaborative & influential leadership style
• Effectively uses critical thinking & creative problem-solving skills
• Entrepreneurial approach to work; operates with a high sense of urgency
• Effective communication with franchisees and across various levels of leadership

WORK ENVIRONMENT

• Home office or in-country satellite office, if available, and restaurant environment

PHYSICAL DEMANDS

• Sitting for extended periods of time, using a telephone, typing, and/or operating a computer and/or mouse
• Sitting and/or standing for long periods of time, conducting visits in restaurants
• Travels as needed approximately fifty (50) %

The ideal candidate will be located in Singapore, Malaysia, or somewhere similar that is very central to the Asia Pacific markets.

THE COMPANY RETAINS THE RIGHT TO CHANGE OR ASSIGN OTHER DUTIES TO THIS POSITION AS DEEMED APPROPRIATE WITH OR WITHOUT NOTICE.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)