Job Description

CHS has been developing and operating healthcare delivery systems committed to helping people get well and live healthier for nearly 40 years. Our affiliated healthcare systems provide a wide range of services and function as vitally important members of their local communities, offering more than 1,000 sites of care including general acute and specialty care hospitals, physician practices, urgent care centers, freestanding emergency departments, occupational medicine clinics, imaging centers, cancer centers and ambulatory surgery centers.

As one of the largest healthcare delivery systems in the nation, our size provides an advantageous economy of scale and critical resources to help local hospitals identify and act on opportunities. Significant investments in healthcare services, physician recruitment, facility improvements, modern medical technology, healthcare innovation and more underscore our commitment to clinical excellence, safety and the patient experience.

Summary:

We are seeking an experienced Project Training Developer to join the change management team for a multi-year, technology-enabled transformation. Responsible for creating engaging end-user training materials (including e-Learns, instructor-led training materials and other resources) and Standard Operating Procedures (SOPs), ensuring that the content is tailored to our specific business processes and integrates seamlessly with our internal systems.

Essential Duties and Responsibilities:

* Develop course outlines and other related summary level documents to outline approach to address identified training needs.

* Develop and refine end-user engaging training content primarily focusing on UKG & Workforce Management (UKG functionality; timekeeping, basic scheduling and advanced scheduling).

* Effectively coordinate, communicate and work with necessary subject matter experts and leaders across teams as needed for the planning, development and review of training assets.

* Edit delivered training content to align with our specific business processes

* Incorporate relevant processes and screenshots into training materials

* Collaborate with the Organizational Change Management Team to ensure alignment of training content with broader change initiatives

* Work closely with the Human Resources and Payroll Departments to ensure adherence to policies and procedures within the implementation

* Develop and manage execution of plan for the creation and review of training assets, within broader change and program timeline

* Work with the existing training team and other cross functional teams

* Other aspects of training responsibilities as assigned

Qualifications:

* Solid understanding of change management principles and processes, such as change impacts, stakeholder analysis

* Knowledge of Oracle and/or UKG functionality, preferably with experience in Oracle and UKG Pro & Workforce Management

* Familiarity with the healthcare provider industry (e.g., hospitals) is desirable

* A portfolio showcasing expertise in content systematization, messaging frameworks, content mapping and modeling, conversational design, information architecture, and storytelling

* Prior experience with Oracle, UKG Pro & Workforce Management is a plus

* Experience with Articulate is a plus

* Must be able to adhere to deadlines

* Exceptional verbal and written communication skills

* Experience managing

* Must be a team player and work collaboratively with a cross functional team

Education/Experience:

* High School diploma required

* Bachelor Degree in Communications, Business Administration or related field preferred

* Strong interpersonal skills and the ability to communicate effectively in a complex organization

Physical Demands:

In order to successfully perform this job, with or without a reasonable accommodation, the following are outlined below:

* The Employee is required to read, review, prepare and analyze written data and figures, using a PC or similar, and should possess visual acuity.

* The Employee may be required to occasionally climb, push, stand, walk, reach, grasp, kneel, stoop, and/or perform repetitive motions.

* The Employee is not substantially exposed to adverse environmental conditions and; therefore, job functions are typically performed under conditions such as those found within general office or administrative work.