Kilwins Franklin

Manager In Training - Team Manager Position 

405 Main St, Franklin, TN 37064

Our Core Values: 

Team: We are team members, not employees

Respect: Treat others as you want to be treated 

Integrity: We believe character matters, all the time

Hospitality: The way you make people feel is what they will remember more than anything 

Excellence in the Ordinary: Do your best every time and be faithful in the little things

Culture: We're on a serious mission to create enjoyment and make people happy. We love building relationships with our team. We teach people to show up on time, deliver on promises, and be better communicators. We believe character matters all the time. We work hard and play hard. We're a growing company and we are looking for leaders! 

Job Summary: A Team Manager will regularly assist the General Manager in managing the overall operation of the store. A majority of time is spent working in the kitchen on Made In Store production and supervising and directing the team. You must love people and love them enough to hold them accountable in order to succeed in this role! A Team Manager takes responsibility for customer satisfaction, team member supervision, quality control, and maintaining a well-trained team. Flexibility, strong communication skills, leadership, and the desire to provide an excellent experience for customers is crucial to success in this position. A Team Manager shows up early, stays late, and goes the extra mile. 

Benefits:

Cared for like family by the owners

Health insurance 

Simple IRA 3% match 

Leadership training

Opportunity for advancement

Work life balance

Flexible schedule

Casual dress

Compensation: $22/hour tips = $28 /hour (annualized amount $58,240 )

Bonus:  1% of profit—performance based, paid on annual basis

Our Story: 

Since 1947, Kilwins has been a celebrated part of Americana having earned a reputation for providing high-quality Chocolates, Ice Cream, and Confections combined with excellent service. Our heritage was built on the simple premise of creating our products from the finest ingredients and providing customers with great service. When Ashley Clark was 22-years old, she was living at home, with her parents and her degree from Clemson University, working a job she’d had since she was 15-years old. Counting the number of times he’d been to a Kilwins on one hand, her dad made a suggestion out of the blue: “Have you ever thought about owning a Kilwins Franchise?” 

That was October 2012. Kilwins in Greenville, SC, opened September 2013, on North Main Street. For the next five years, Ashley and her husband Landon worked together to build a successful business with the mission of creating enjoyment and making people happy. They thought they were getting into the ice cream business, but what they soon realized was that they were in the people business. In 2018, Ashley was selected as the South Carolina Young Entrepreneur of the Year.

In spring 2019, Landon and Ashley began expanding and now own and operate 6 Kilwins stores in Franklin, TN, Nashville, TN, Alpharetta, GA, Greenville, SC, Highlands, NC, and Hendersonville, NC. They're not done yet! More stores coming soon in southeast. 

Landon and Ashley love building relationships with their team. They teach their team to show up on time, deliver on promises, and be better communicators. Landon and Ashley are passionate about inspiring their team members to do the things that inspire them. They believe that training means belonging and that training enables change.