Job Overview
A Customer Loyalty Specialist at EKPC is a professional who works to maintain and improve the relationship between a company and its customers. Their main goal is to increase customer satisfaction, retention, and loyalty
The Customer Loyalty Specialist will assist the SSG Loyalty Team in day-to-day operations as it relates to retaining our existing customer base and processing customer cancellation requests, deactivations, and handling non-payment/collections outreach.
Customer Loyalty Specialists Responsibilities:
*Manage inbound and outbound calls with efficiency and courtesy.
*Follow conversation prompts and scripts when handling different topics.
*Identify customers’ needs; clarify their information; research their issues; and then provide solutions and/or alternatives to solve their problems.
*Seize opportunities to upsell products when they arise.
*Build sustainable relationships and engage customers by going the extra mile when you can.
*Keep accessible, comprehensive records of all conversations in our call center database.
*Meet or exceed personal/team qualitative and quantitative targets.
Customer Loyalty Specialists Requirements:
*6 months or above of proven experience retaining Customers, doing collections, or outbound sales.
*Excellent written and verbal communication skills.
*Strong phone and verbal communication skills, plus active listening skills.
*Ability to address complaints and issues with effective solutions and a positive attitude.
*Comfortability with CRM systems and best practices.
*Empathetic customer focus, and flexibility to manage many different personality types.
*Ability to multi-task, set priorities, and manage time effectively.
**NO HIGH SCHOOL DEGREE IS REQUIRED
Support Services Group Benefits:
*Cool Clients: We work with some of the best, fast-growing, and innovative companies in the world, a lot of them already consolidated, and with over 25 years in business, that means we offer stability.
*Growth opportunities: We’re a fast-growing company and have a lot of opportunities for new employees to grow within. A large number of our management team started as agents, proved themselves, and were promoted over and over again. If you are smart, hungry, and driven, the sky's the limit at SSG.
*Competitive Salaries: We offer great compensation in USD and we pay bi-weekly, here you can double your base rate by adding performance-based incentives.
*Stores and Hotels discounts: We have deals with lots of stores, hotels, and places that apply up to 20% discount by presenting your badge or showing a letter from Support Services Group Costa Rica.