East Kentucky Power Cooperative Inc is seeking a dynamic and customer-focused individual to join our team as an Order Processing Agent. As an Order Processing Agent working remotely, you will play a crucial role in facilitating the smooth processing of online orders and ensuring a positive customer experience and the successful candidate will work closely with our customers, vendors, and internal teams to ensure accurate and timely order fulfilment.
Responsibilities:
Process online orders accurately and promptly.
Communicate with customers regarding order status and inquiries.
Collaborate with internal teams for efficient order fulfilment.
Maintain accurate records in the order management system.
Coordinate with vendors to ensure product availability.
Provide excellent customer service and resolve issues.
Conduct regular checks for data accuracy and pricing.
Identify opportunities for process improvement.
Qualifications:
High school diploma or equivalent.
Previous experience in order processing or customer service.
Strong communication and organisational skills.
Strong attention to detail and accuracy in handling numerical data and order information.
Familiarity and proficiency with online order management systems and Microsoft Office suite.
Ability to multitask, prioritise workload efficiently and work efficiently in a fast-paced environment.
Join us in delivering reliable and efficient services to our community. Apply now for the Online Order Agent position at East Kentucky Power Cooperative Inc.