Description

Job Details

Level: Experienced

Job Location: Walker Coop- 1 Cooperative Drive Baltimore, MD 21212

Position Type: Full Time

Education Level: 2 Year Degree 

Salary Range: 45,000- 48,000/ year

Position Summary

Description The Service Coordinator will be responsible for overseeing and providing service coordination and case management for members in a senior affordable housing building, managed by CSI Support & Development (CSI). The Service Coordinator’s responsibility is to enhance the ability for members to stay living independently in the co-op, and includes collaborating with members, the Co-op council and/or the liaison, assessing needs and linking members and community members to services, providing case management, planning and implementing educational opportunities promoting health and well-being, and developing and supporting meaningful engagement between members in the Co-op and those of the surrounding community. The Service Coordinator is an employee of Civic Works Inc. and part of a joint Civic Works/CSI team.

Primary Responsibilities:

• Working collaboratively with the members, Council, and other committees of the Co-op;

Coordinating as well as conducting complete psychosocial assessments for residents on a voluntary basis who may be at-risk or frail on an initial and ongoing basis;

Helping transition applicants for residency by determining their current and potential needs;

Coordinating and/or providing general case management and referral services;

Maintaining accurate, complete, updated files on members, programs and activities through an online case management program;

Participating in regular meetings with the Co-op team and the Civic Works service coordinator team and providing appropriate status reports;

Establishing relationships with local service providers who are currently providing or could provide services to residents who are at-risk or frail, and monitoring the quality and effectiveness of their service delivery;

Assuring that all service providers are vetted based on established criteria prior to making referrals;

Assisting members to create and maintain informal support networks consisting of other members, family, and friends in their Co-ops and the community; Continuously improve the quality of member and community services that are provided by participating in regular training, research, and evaluation of outcomes;

Act as a liaison between community agencies, service providers and resident members;

Plan and implement dynamic educational and group programs;

• Maintain a directory of community services and make it available to resident members, their families, and staff

Qualifications

Education and Experience:

• Associate degree or higher in social work, psychology, gerontology, counseling or related specialty, 1 years of experience working with older adults in a community-based setting or equivalent combination of education and experience; or 3 years of experience in case management or service coordination with older adults in a community-based setting;

Must have knowledge of senior community and area resources;

Demonstrated ability to work independently to achieve desired outcomes with older adults individually and in groups to fulfill the requirements of the HUD service coordinator program;

Good oral, written and computer skills required. Must be able to accurately record and maintain resident information and documentation;

Must be proficient in Microsoft Office products including Word, Excel and Publisher;

Ability to work independently

Skills and Abilities:

• Strong computer skills and database management skills are required.
• Highly organized, detail-oriented, and able to manage multiple projects simultaneously.
• Exceptional personal responsibility for meeting goals and a track record of success.
• Excellent oral and written communication skills.
• Ability to prepare and submit accurate and reliable reports.
• Ability to recognize problems, develop innovative solutions, and implement them.
• Strong initiative and creativity, and able to excel while working independently
• Committed to advancing racial equity across systems related to job access, job quality, and the environment.
• Commitment to working in and creating diverse, equitable, and inclusive environments.