4 Service Desk Analyst Jobs in Greensboro, NC
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City of Greensboro, NC is Hiring a Service Desk Analyst Near Greensboro, NC
Description
The City of Greensboro exists to partner with the community to build the desired quality of life for Greensboro. All of our actions are guided by our commitment to and measured by our success in building public trust and the future we and the community desires.
Critical to our success is maintaining a work environment which fosters employee commitment to public service and making a difference in the lives of our residents.
If this sounds like a purpose that you would like to share in, please consider the opportunity below.
Work Schedule:
Compensation and Benefits:
The Full Salary Range for this position is $50,020 - $89,510 Annually. The Hiring Range is $50,020- $65,816 Annually depending on qualifications, with an excellent benefits package. You can learn more about the benefits that the City of Greensboro offers by visiting https://www.greensboro-nc.gov/departments/people-culture/benefits
Primary Duties/Brief Description of Work:
This Helpdesk Support Technician position is within the Network Services Division of the Information Technology Department. The position's duties involve phone support and walk-in support for all City employees. The role of the Help Desk Services Analyst will include configuring, maintaining, supporting, and diagnosing hardware and software issues. This technical support position will be responsible for assisting all users with the technology used, including their mobile devices, desktop PCs, and telephones. The successful candidate in this position will also assist with the deployment of new equipment and work closely with other internal departments and outside vendors, requiring excellent customer service skills.
- Provide first-line technical support to end-users via phone, email, or in-person to all City Employees
- Troubleshoot and resolve hardware, software, and network issues
- Install, configure, and maintain computer systems and software
- Identify and escalate complex technical issues to appropriate teams or personnel
- Document and track support requests and resolutions in the ticketing system
- Assist with user account management, including password resets and access permissions
- Collaborate with IT team members to ensure timely resolution of technical issues
Typical Duties
Minimum Qualifications:
- Associate's Degree with1-3 years of experience working in a computer technology environment
- or Some college with 5 years of experience working in a computer technology environment
- or 7 years of experience working in a computer technology environment
- Valid NC Driver's License
- Prior experience installing, configuring and troubleshooting Microsoft Office 2007 or higher
- Experience installing, configuring and troubleshooting Windows operating systems
- Experience with the break-down and repair of a computer or peripherals of any style
- Experience troubleshooting complex hardware and software issues
- Experience working in a technology-focused call center
- CompTIA A
- CompTIA Network
- Microsoft 365 Certified: Modern Desktop Administrator Associate
- Cisco Certified Technician
Job Summary
Full Time
$49k-61k (estimate)
05/09/2024
05/29/2024
cityofgreensboronc.com
Winston-Salem, NC
<25
Related Companies
The job skills required for Service Desk Analyst include Troubleshooting, Help Desk, Customer Service, Technical Support, Operating System, Microsoft Office, etc. Having related job skills and expertise will give you an advantage when applying to be a Service Desk Analyst. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Service Desk Analyst. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Service Desk Analyst positions, which can be used as a reference in future career path planning. As a Service Desk Analyst, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Service Desk Analyst. You can explore the career advancement for a Service Desk Analyst below and select your interested title to get hiring information.
If you are interested in becoming a Service Desk Analyst, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Service Desk Analyst for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Service Desk Analyst job description and responsibilities
Service desk analysts must perform multiple functions effectively and simultaneously.
03/07/2022: Long Beach, CA
Service desk analysts must also maintain support tracking systems.
03/25/2022: Florence, SC
Service desk analysts provide technical support to customers and employees.
03/04/2022: Austin, TX
Service desk tools are software that enable the service desk analysts to operate more efficiently and effectively.
04/10/2022: Burlington, VT
A service desk analyst spends the majority of the day performing remote support.
04/11/2022: Scranton, PA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Service Desk Analyst jobs
Service desk analysts often use Microsoft Office applications such as Word and Excel, but they can also benefit from specific service desk software like Zen desk, HEAT, Fresh Service or Track IT.
02/25/2022: Battle Creek, MI
Customer service skills are the backbone of a successful business.
02/12/2022: Alamogordo, NM
Step 3: View the best colleges and universities for Service Desk Analyst.
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