Description

The City of Glendale’s generous benefits package includes:
Leave Accruals

• Vacation: 17 days annually, up to 24 days annually based on years of service
• Holidays: 11 paid holidays per year
• Sick Leave: 14 days per year

• Mandatory employee contributions of 12.29% are matched by the City.

• Three options administered by Blue Cross Blue Shield Arizona. The city contributes $1,000 annually to Health Savings Account when high deductible health plan is selected.
• Healthcare Cost Reduction incentives up to $360/year are available to participating employees.
• Comprehensive Employee Wellness Program.

• Two options administered by Delta Dental

• Administered by United Healthcare

• City paid life insurance equal to annual salary rounded to nearest thousand.

Essential Functions

NOTE: Specific functions, required knowledge, skills & abilities may vary depending on area of assignment.

• Plans, organizes, and supervises staff in the day-to-day activities of the customer service operations; implements minor changes and makes recommendations for major changes to the operating policies and procedures; assigns work; evaluates processes and implements changes as needed to improve workflow and productivity.
• Develops, implements, and monitors work plans to achieve goals and objectives of the Budget & Finance Department and City government.
• Participates in developing recommendations related to budget issues, internal controls, personnel issues and compliance with City, State and Federal ordinances, laws and guidelines.
• Interprets codes, laws and City ordinances and provides information to the public or city staff in order to communicate departmental policies and procedures.
• Maintains department customer service standards; ensures customers receive timely assistance and accurate information.
• Maintains the call center and cashiering areas staffing schedules to ensure established service levels are met.
• Responds to and resolves complaints and more difficult customer inquiries in order to ensure resolution; conducts research, provides solutions to problems and corrects errors; ensures staff compliance with customer service goals.
• Performs financial duties by processing payments, making and verifying journal entries, preparing daily deposits, monitoring overages and shortages, researching discrepancies, processing payroll, reconciling accounts.
• Responsible for maintaining the Customer Information System, utility billing, call center, cashiering and other financial software applications, which includes coordination with the Information Technology Department on upgrades, enhancements, problem solving, system setup, testing and training. Audits system data to ensure integrity of customer information and utility billing.
• Continuously looks to improve operations through employee development and training, workflow, analysis, and enhanced technology; provides recommendations for management control and financial management procedure.
• Performs other related duties as assigned.

Minimum Qualifications/Special Requirements/Success Factors

Associate's degree in Accounting, Finance or a related field and four years of experience in accounting, or closely related financial activity including one year of lead or supervisory experience.
Knowledge of:
Effective Supervisory techniques and practices
Generally accepted accounting and payroll principles, practices, and procedures, and their application for governmental proprietary accounting
Modern bookkeeping, record keeping, and accounting principles
Pertinent Federal, state and local laws, codes and regulations related to the assigned area
Automated financial accounting software applications
Customer problem/complaint resolution principles and practices
Public relations and customer service skills and techniques
Research techniques, methods and procedures
Personal computers and related software
Ability to:
Supervise, train, develop and evaluate employees
Prioritize and assign work
Make mathematical calculations and draw logical conclusions
Prepare accounting reports and statements; analyze and evaluate accounting and auditing problems
Develop, prepare, review, and maintain accounting data and a variety of financially-related reports and/or statements
Interpret, apply and monitor compliance with applicable laws, codes, rules, and regulations
Perform a wide variety of duties and responsibilities with accuracy and speed under the pressure of time-sensitive deadlines
Communicate effectively verbally and in writing
Mediate conflict
Establish and maintain effective working relationships with coworkers, supervisor, the general public, etc. to sufficiently exchange or convey information and to receive work direction
Any equivalent combination of training and experience that provides the required knowledge, skills and abilities is qualifying.
Success Factor Classification Level - Professional/Supervisory

Physical Requirements/Working Conditions

Working Conditions
Office setting

Benefit information is outlined here: https://www.glendaleaz.com/cms/One.aspx?portalId=15209085&pageId=15331883