• Patrols a designated area of downtown Boise on foot or by bicycle to issue citations for violations of parking rules. Check electronic meters, time zones, and parking spaces designated for handicap placards. Enters information into handheld ticket writers. Takes photos of violations considered hazardous in nature to properly document. Testifies in court regarding contested citations. 
• Conducts inspections of tow companies the City of Boise has on rotation for appropriate safety equipment. Performs VIN inspections of vehicles that have been towed. 
• Marks vehicles for impound. Conducts follow-up and has vehicle towed if not removed from city streets and/or other public rights of way. Makes a good faith effort to contact the owners of abandoned vehicles. Provides information and interacts with the public in potentially uncomfortable circumstances. 
• Meets with the public and acts as a community liaison. Gives directions, talks with merchants, answers questions about parking laws, and provides general information. Prepares kit bags and ticket machines for patrol. Performs office duties such as filing, checking e-mail, and downloading photos and ticket information. 
• Initiates request to tow scofflaw vehicles. Inspects meters and equipment for damage/vandalism and reports to supervisor as required. Observes, assesses, and reports various hazardous conditions, suspicious vehicles, and traffic issues. Assists police officers at accident scenes and with other police matters ranging from a lost child to various criminal issues. Trains new employees.
• Performs other duties as assigned. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this position at any time. 

• city parking rules, codes, and regulations
• downtown Boise parking grids and meter locations
• parking meter maintenance; general customer service techniques
• computer usage including related software
• cell phone and digital camera usage.
  Ability to: 
• learn the geography of the enforcement area
• use good judgment in knowing when to act independently or involve a supervisor
•  maintain composure and professionalism when working with individuals who may be hostile, angry, or emotional
• perform accurate data entry
• interpret and explain policies, procedures, and laws
• communicate effectively in the English language at a level necessary for efficient job performance
• perform all essential functions as assigned by an authorized employee, supervisor and/or manager with or without reasonable accommodation.
  Individuals must be capable of operating vehicles safely and have an acceptable driving record.
  Preferred Knowledge, Experience, And Training
  Six months of customer service experience.
  Knowledge of conflict resolution techniques.
  Licensing And Other Requirements

Valid state-issued driver’s license.