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Equal Opportunity Employer, including disability/vets
Are you ready to join a team of award-winning customer service professionals? City National Bank is seeking passionate individuals like you to join our ranks as Customer Service Representatives. As one of the leading banks in the region, we pride ourselves on providing exceptional service to our customers, and we're looking for talented individuals who share our commitment.
Why Choose City National Bank?
At City, we understand that our employees are our greatest asset. That's why we offer an inclusive and supportive work environment where you can thrive both personally and professionally. Here's what sets us apart:
Responsibilities:
- Provide exceptional customer service by promptly and effectively addressing customer inquiries and resolving issues.
- Serve as the first point of contact for customers, representing the bank in a professional and helpful manner.
- Identify and assess customers' needs to recommend appropriate banking products and services.
- Process transactions accurately and efficiently, including deposits, withdrawals, and transfers.
- Educate customers on self-service options and assist with online and mobile banking inquiries.
- Maintain accurate customer records and documentation in compliance with banking regulations.
- Collaborate with internal teams to address complex customer issues and ensure prompt resolution.
Qualifications:
- High school diploma or equivalent; college degree preferred.
- Previous customer service experience in a banking or financial institution is a plus.
- Excellent communication skills, both verbal and written.
- Strong problem-solving abilities and attention to detail.
- Proficient computer skills and familiarity with banking software and systems.
- Ability to work in a fast-paced environment and adapt to changing priorities.
- Professional demeanor and ability to build rapport with customers.
Full Time
$34k-43k (estimate)
05/03/2023
05/08/2024
The job skills required for Customer Service Representative include Customer Service, Products and Services, Listening, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Representative positions, which can be used as a reference in future career path planning. As a Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative. You can explore the career advancement for a Customer Service Representative below and select your interested title to get hiring information.