About Our Job

What We Offer

This is an on-call position, which means it is a part-time, hourly role. This position will work no more than 39 hours per week.

The pay range for this position $21.47-$32.21 and is eligible to enroll in the City and County of Denver’s 457b retirement plan.

This position is not eligible for other additional benefits. On call positions may have routine or variable work schedules.

Location

The City and County of Denver supports a hybrid workplace model. Employees work where needed, at a job site several days a week and off-site as needed.

Employees must work within the state of Colorado on their off-site days.The primary locations for this position are listed below :

Denver Human Services Welcome Center (2929 W. 10th Ave, Denver, CO, 80204)

Rocky Mt. Human Services (9900 E Iliff Ave, Denver, CO 80231)

St Francis Center (2323 Curtis Street, Denver, CO, 80205

What You’ll Do

Denver Human Services provides support to one in three Denver residents. We envision a healthy community where people are connected, supported, safe, and well.

Our services include food assistance, cash and medical benefits, child support and veteran services, child welfare and adult protection, work opportunities, and more.

If you are committed to supporting the health and strength of the community and want to be a part of an engaged workplace, we’d love to work with you!

About our Assistance Programs

The dedicated staff at Denver Human Services (DHS) are here to listen and advise, helping people apply for public assistance programs.

We can provide information about food assistance and financial assistance, as well as help for veterans and those who need long term care.

DHS provides a range of other services, including help with transitional housing, medical assistance, and heating costs.

Denver Human Services is seeking a dynamic Lobby Customer Service Representative for the Family and Adult Assistance Division at our Welcome Center and our Neighborhood Resource Sites.

Specifically, as the Lobby Customer Service Representative you will :

Provide professional and respectful customer service when working with internal and external customers

Gain general knowledge to provide responses to customer questions at the lobby window

Complete accurate data entry of new applications for food, cash, and medical benefits

Issue electronic benefit cards (EBT) or may be assigned to perform (EBT) destruction

About You

What You’ll Bring

We value diversity of ethnicity, race, socioeconomic status, sexual identity, gender, religion, language, ability, and experience and exemplify this through the makeup of our team at all levels.

You'll be right at home here if you cultivate strong relationships and push yourself, your work, the people around you and Denver to the next level.

Our ideal candidate has some or all the following experience, skills, and characteristics :

A proven ability to make a difference through engaging customers with a solution-oriented approach

Have a passion for working in community and exhibit a strong desire to work with vulnerable, at-risk populations

Proven success in working in a fast-paced environment, adhering to quick turnaround times, and executing accurate follow up and follow through

Bilingual skills and is and able read, write, and speak proficiently

Strong Microsoft Office skills (Outlook, Word, Excel)

Required Minimum Qualifications

Education requirement : Graduation from high school or the possession of a GED, HiSET or TASC Certificate

Experience Requirement : Three (3) years of full performance office support / clerical work (type and level of an Administrative Support Assistant III)

Education / Experience Equivalency : Additional appropriate education may be substituted for the minimum experience requirement

Application Deadline

This position is expected to stay open until April 10th, 2024. Pleasesubmit your application as soon as possible and no later than April 10th, 2024,at 11 : 59pm to ensure consideration.

About Everything Else

Job Profile

CC1503 Administrative Support Assistant IV

To view the full job profile including position specifications, physical demands, and probationary period, click .

Position Type

Oncall

Position Salary Range

$21.47 - $32.21

Starting Pay

Although our full pay range is included above, the budgeted hiring range for this position is $21.47- $26.84 per hour based on related experience and additional pay factors.

Agency

Denver Human Services

Assessment Requirement

Administrative Professional

For information about right to work, click for English or for Spanish.

Last updated : 2024-03-28