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IPEX is one of the North American leading providers of advanced plastic piping systems. Our mission is to shape a better tomorrow by connecting people with water and energy.
We currently have an exciting opportunity as a Customer Service Representative. This role is based in our Denver office and reports to the Customer Service Supervisor.
Job Summary
The incumbent will work in a high-volume environment to respond to customer requests for orders, quotes, product inquires and stock checks / price.
Working in a fast-paced environment, the incumbent will multi-task while maintaining the highest quality of customer service.
Principal Responsibilities
Respond to inquiries regarding price, delivery, or technical support
Respond to inquiries regarding status of customer orders
Resolve delays, service problems and disputes
Enter, release and track customer orders via EDI, fax, and phone, using our in house ERP solution
Verify customer account numbers, pricing, terms, delivery requirements etc.
Track backorders and ensure production, purchasing and distribution are reacting accordingly Prepare quotations
Liaise with other departments from the service team to ensure proper service from all directions
Provide technical support by referring to various IPEX publications
Respond to all customer inquiries in a timely manner
Qualifications & Experience
A very professional manner and a demonstrated commitment to providing excellent customer service in previous roles comfortable interacting with all levels of the organization
Minimum 5 years of experience as a customer service representative
Good time management and follow-up skills, including, the ability to effectively balance quality and quantity of output Excellent computer and internet skills, especially Microsoft Office and email
Demonstrated ability to effectively resolve customer issues and complaints patiently
Strong written and verbal communication skills
Good team player including the demonstrated ability to contribute to and foster a positive team environment
IPEX is committed to providing accommodations for people with disabilities throughout the recruitment process and, upon request, will work with qualified job applicants to provide suitable accommodation in a manner that takes into account the applicant’s accessibility needs due to disability.
Accommodation requests are available to candidates taking part in all aspects of the selection process for IPEX jobs. To request an accommodation, please contact HR at
LI-MA1
Last updated : 2024-02-27
Full Time
$37k-46k (estimate)
02/29/2024
05/01/2024
ELSENE, BRUSSELS HOOFDSTEDELIJK GEWEST
100 - 200
2015
CHRISTINE DUMOULIN
$50M - $200M
The job skills required for Customer service representative include Customer Service, Microsoft Office, Verbal Communication, Time Management, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer service representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer service representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer service representative positions, which can be used as a reference in future career path planning. As a Customer service representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer service representative. You can explore the career advancement for a Customer service representative below and select your interested title to get hiring information.