66 Customer Success Associate Jobs in Boston, MA
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CircleLink Health is Hiring a Customer Success Associate Near Boston, MA
Our Mission:
CircleLink Health® is a company of passionate clinicians, technologists and business people tackling the $600B problem of preventable chronic condition complications. Our mission is to accelerate the shift to preventative care (from status quo reactive care) through our world-class preventative care platform.
Your Impact On Our Mission:
The Customer Success Associate will be an energetic and empathetic member of our team. You’ll be an integral part in onboarding customers and keeping them happy. You will report to our Principal Customer Success Manager and have room for growth as our operations scale. This is a unique opportunity to join a mission-driven, post-Series A company with new products in market growing double digit percentages monthly. While this is a remote-first position, there is an office in NYC used by some team members.
Your day to day is…
- Help to manage customer on-boarding and happiness
- Deliver excellent customer service through active listening and politely resolving issues, plus setting customer expectations
- Help optimize product and strategy decisions by serving as the voice of the customer
- Managing our Customer Success function for scale
- Work with customer software systems and proprietary analytics tools to identify eligible patients
- Excel/data analysis to identify customer trends and format data for ingestion
- Manage implementation projects, including integration engineers
- Check-in monthly with accounts to ensure happiness, smooth billing and invoice collections
- Identify and close up-sell opportunities
- Opportunity to work on special projects such as business development, marketing, financial planning/strategy and product/data analysis
Job Summary
Full Time
$79k-108k (estimate)
03/22/2024
04/23/2024
circlelinkhealth.com
STAMFORD, CT
100 - 200
2014
Private
EDWARD COLLINS
$10M - $50M
Related Companies
About CircleLink Health
CircleLink Health is an automated patient engagement platform that offers chronic care management solution.
The job skills required for Customer Success Associate include Customer Service, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Success Associate. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Success Associate. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Success Associate positions, which can be used as a reference in future career path planning. As a Customer Success Associate, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Success Associate. You can explore the career advancement for a Customer Success Associate below and select your interested title to get hiring information.
If you are interested in becoming a Customer Success Associate, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Success Associate for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Success Associate job description and responsibilities
Customer success associate look out for their customer’s business and work with them to find solutions to pain points.
02/16/2022: Provo, UT
They're also able to provide the technical product support and training necessary to keep their customers happy.
02/27/2022: Anchorage, AK
Customer Success Associate are responsible for creating loyal customers who come back again and again.
03/18/2022: Santa Barbara, CA
On a smaller scale, customer success associate are constantly juggling many tasks for multiple customers.
03/06/2022: Pocatello, ID
Customer associates look out for their customer’s business and work with them to find solutions to pain points.
02/11/2022: Akron, OH
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Success Associate jobs
The scope of a CSA responsibility depends on the opportunity for mutual value creation, determined by solution complexity and customer size.
01/19/2022: Kansas City, KS
Successfully handling any and all of those responsibilities starts with open communication and transparency on the part of the customer success associates.
02/11/2022: Oakland, CA
Develop a customer success strategy to be successful for this position.
01/05/2022: Ann Arbor, MI
Build strong customer relationships to strengthen connectivity within the entrepreneurial ecosystem.
02/26/2022: Norfolk, VA
Developed profitable relationships with current and prospective customers, and provided exceptional customer support through attentiveness and extensive product knowledge.
04/02/2022: Fort Collins, CO
Step 3: View the best colleges and universities for Customer Success Associate.
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